Joseph Hassan
Hollywood
Summary
Dynamic Food and Beverage Specialist with proven expertise at Bowlero Corp and The Cheesecake Factory, excelling in high volume, fast-paced environments. Skilled in POS operation, upselling premium items and enhancing guest experiences through personalized service. Recognized for exceptional conflict resolution, adaptability and the ability to provide VIP-level service. Passionate about delivering memorable dining experiences through teamwork, professionalism and attention to detail.
Overview
3
3
years of professional experience
Work History
Hospitality Specialist
Bowlero Corp
09.2023 - Current
- Comfortable handling multiple tables in a high-volume, high-expectation setting while maintaining composure and efficiency
- Managed multiple tasks simultaneously without compromising quality of service provided
- Trained new hires on proper protocols and procedures followed
- Proven ability to increase sales through strategic upselling of premium menu items, wine pairings and specialty cocktails
- Experienced in handling difficult guests and situations with professionalism and diplomacy
Food and Beverage Associate
The Cheesecake Factory
06.2022 - 09.2023
- Developed strong multitasking skills by managing multiple tables and guests while maintaining attention to detail
- Gained extensive knowledge of a large, diverse menu with over 250 items, including ingredients, preparation methods and flavor profiles
- Used POS systems efficiently to enter orders, process payments and manage guest checks with accuracy
- Worked in a collaborative team environment, coordinating with kitchen staff, food runners and bartenders to ensure smooth service
- Resolved guest concerns and complaints professionally, ensuring satisfaction and repeat business
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL12-2025
Skills
- Team leadership
- Handling high-volume, fast-paced environments
- Upselling & suggestive selling techniques
- VIP & high-profile guest service
- Adaptability & composure under pressure
- Conflict resolution & handling difficult guests
- Wine knowledge (pairings, decanting, tasting notes)
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Hospitality Specialist
Bowlero Corp
09.2023 - Current
Food and Beverage Associate
The Cheesecake Factory
06.2022 - 09.2023
Associate of Arts - Business Administration And Management
Broward College
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