Joseph Hayes

After careful research and planning, I created by developing a retail business (Hayes Enterprises Of The Carolina's, LLC operating/DBA BoxDrop Hendersonville, while I utilized a national distributor, RSS, in clearing out new mattresses that I would purchase from them for resale to the public for consumption. Daily task included but was not limited to as owner/operator of BoxDrop Hendersonville of Hayes Enterprises Of The Carolina's, LLC in

• Developing and implementing marketing strategies to increase customer traffic.
• Analyzed financial data, such as sales records and income statements, to identify areas of improvement.
• Managed the daily operations of a retail store, including hiring and training employees.
• Created budgets for all departments in the store and monitored expenses.
• Researched new products and services to add to the store's inventory.
• Cultivated relationships with vendors and suppliers to ensure quality products at competitive prices.
• Negotiated contracts with vendors for goods and services needed by the store.
• Established pricing policies based on market research, profit goals, and cost analysis.
• Monitored customer service standards in order to maintain high levels of customer satisfaction.
• Implemented promotional campaigns through social media channels.
• Reviewed staff performance regularly in order to identify areas of improvement or corrective action that may be necessary.
• Audited merchandise shipments for accuracy and completeness upon arrival at the store.
• Organized special events such as sales promotions, product demonstrations, and fundraisers.
• Maintained organized records of purchases, returns, refunds, discounts.
• Ensured compliance with federal and state laws regarding safety regulations within the store.
• Performed regular maintenance checks on equipment used within the store.
• Responded promptly to customer inquiries regarding products or services offered by the store.
• Identified opportunities for cost savings through improved operational efficiency.
• Solved customer complaints quickly and efficiently while maintaining a professional demeanor.
• Provided leadership guidance to staff members throughout all aspects of their job roles.
• Kept records for production, inventory, income and expenses.
• Determined pricing for products or services based on costs and competition.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Improved company's quality and productivity by streamlining systems and processes.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

I called on local businesses within a specified territory to sale advertising campaign Strategies based on customer's business needs via print and digital solutions. I responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions and met deadline obligations. Used networking opportunities to create successful, on-going business relationships. Created strategies to develop and expand existing customer sales, which resulted in exceeding monthly sales goals on a regular basis. Answered customers' questions regarding products, prices and availability and other service or market needs. Emphasized product features based on analysis of customers' needs while maintaining a friendly and professional customer interaction. Consistently exceeded targeted sales goals by a marginal average of 20% - 50% on a regular monthly basis. Surpass annual sales and finished in the top 20 of all of Gannet's sales force in the United States in 2015 and top 30 in 2016.

In May of 2017, I transferred to the Greenville News, the sister paper of the ACT of the USA Today Network, to take over a failing desk in the Auto Dept. I called on dealerships, both franchise and independents to sale and service cars.com and other advertising platforms under the USA Today Network umbrella to help clients in their advertising efforts. In August of 2017, I was asked to take the other automotive desk that had become vacant and in decline to transform it to a successful book of business. It now is up to goal each month as well.

Executed 50 daily cold calls to local businesses to increase client base. Took inbound calls to place classified ads and soliciting for upsales to ads.  Answered customers' questions regarding advertising products, prices and availability. Collaborated with members of other departments to complete sales transactions for ads and meet deadlines.

Took inbound calls from club members purchasing hair care products, skin products, etc.  Overcame members reasons to cancel membership, return product, or other various complaints.  Defused in a professional manner disgruntled members for various reasons of discontinuing purchased products and club memberships.  Led the team on a consistent basis for upgrading  current club members' products to a higher cost but more efficient product line to meet their needs.