Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
JOSEPH HEALEY

JOSEPH HEALEY

HUNTINGDON VALLEY,PA

Summary

Driven Job Title with Number-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in Area of expertise. Objective Industry leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and professional Job Title successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed Job Title with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Results-driven Job Title experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Bank Branch Manager

Truist Bank
Bridesburg Pa
07.2007 - 07.2017
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Assessed employee performance and developed improvement plans.
  • Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
  • Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
  • Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
  • Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
  • Examined customer loan applications for loan approvals and denials.
  • Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
  • Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
  • Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
  • Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on branch performance and growth areas.
  • Developed an ongoing training program that enabled staff members to stay current on industry trends, product offerings, and regulatory changes impacting banking practices.
  • Collaborated with senior management to develop strategies for increasing market share and overall profitability.
  • Complied with regulatory guidelines and requirements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Boosted sales and customer loyalty through incentive programs.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with established internal controls and policies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Utilized financial software to prepare consolidated financial statements.

Education

Batchelor Degree - Sociology

Lasalle University
20th And Olney Phila Pa
05.1971

Skills

  • Operations Management
  • Audit preparation
  • Sales Leadership
  • Credit analysis
  • Teller auditing
  • Loan Origination
  • Budget Planning
  • Cross-selling strategies
  • Branch Marketing
  • Product Training
  • Relationship Management
  • Verbal/written communication
  • Branch Operations Management
  • Excellent work ethic
  • Customer Service
  • Team Player

Timeline

Bank Branch Manager

Truist Bank
07.2007 - 07.2017

Batchelor Degree - Sociology

Lasalle University
JOSEPH HEALEY