Joseph Heimermann
Milwaukee,Wisconsin
Overview
24
24
years of professional experience
Work History
Farmer's Market Vendor
Quinta MKE
Milwaukee, WI
06.2020 - 10.2021
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Food Server
Odd Duck Restaurant
Milwaukee, WI
06.2011 - 03.2019
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using toast & crumb to confirm deliveries to correct rooms.
- Completed table resets by wiping down surfaces and refilling condiments.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Organized and replenished supplies at food stations to optimize team performance.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Food Server
Beans & Barley
Milwaukee, Wisconsin
03.2004 - 03.2019
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
- Completed table resets by wiping down surfaces and refilling condiments.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Organized and replenished supplies at food stations to optimize team performance.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Associate of Arts - Fine Arts
Uwm-milwaukee
Milwaukee, WISkills
- Loading and unloading procedures
- Product merchandising
- Safety practices
- Upselling
Timeline
Farmer's Market Vendor
Quinta MKE
06.2020 - 10.2021
Food Server
Odd Duck Restaurant
06.2011 - 03.2019
Food Server
Beans & Barley
03.2004 - 03.2019
Associate of Arts - Fine Arts
Uwm-milwaukee