Joseph Heinmiller
McHenry,IL
Summary
Results-driven Service Representative with strong conflict resolution and time management abilities. Expert salesperson focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities.
Overview
11
11
years of professional experience
Work History
Service Representative
Ace Hardware
07.2021 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained effective communication regarding customer orders and day-to-day operations.
- Maintained productivity and quality standards at all times.
- Responded to customer calls and emails to answer questions about products and services.
Operations Supervisor
Office Depot Inc
09.2020 - 04.2021
- Motivated and trained employees to maximize team success and productivity.
- Assisted in technology sales and repair services.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Operations Supervisor
Staples
09.2016 - 07.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Coached and developed employees through hands-on training
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Department Specialist
Old Navy
01.2013 - 08.2016
- Led effective team by mentoring, coaching and providing assistance to staff.
- Delivered key information on product features to help customers make educated purchasing decisions.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
Education
Associate of Applied Science - Web Design
McHenry County College
Crystal Lake, IL11.2026
High School Diploma -
McHenry High School
McHenry, IL05.2014
Skills
- Customer Relations
- Technical Support
- Multitasking
- Conflict Resolution
- Attention to Detail
- Adaptability
Timeline
Service Representative
Ace Hardware
07.2021 - Current
Operations Supervisor
Office Depot Inc
09.2020 - 04.2021
Operations Supervisor
Staples
09.2016 - 07.2020
Department Specialist
Old Navy
01.2013 - 08.2016
Associate of Applied Science - Web Design
McHenry County College
High School Diploma -
McHenry High School
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