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Joseph Helton
Cincinnati
Summary
Dynamic Customer Experience Manager with a proven track record at Michaels Arts and Crafts, skilled in data analytics and cross-functional collaboration. Enhanced service delivery through innovative feedback systems and training programs, driving significant improvements in client satisfaction. Adept at mentoring staff and resolving escalated issues, fostering a culture of customer empathy and engagement.
Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Overview
2026
2026
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Crafts
01.2021 - Current
- Developed customer feedback systems to enhance service delivery and client satisfaction.
- Analyzed customer data to identify trends and improve service efficiency.
- Implemented training programs for staff to elevate customer interaction standards.
- Collaborated with cross-functional teams to design customer-focused initiatives.
- Monitored service metrics, ensuring alignment with organizational goals and strategies.
- Facilitated workshops to address customer pain points and strategize solutions.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Mentored junior staff in best practices for superior customer engagement techniques.
Sales Associate
Michaels Arts and Crafts
11.2020 - 01.2021
- Collaborated with team members to meet daily sales goals and maintain store standards.
- Participated in training sessions to develop product knowledge and sales techniques.
- Supported inventory management by restocking shelves and conducting stock checks regularly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
United Dairy Famers Inc.
2018 - 2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to support sales efforts.
- Organized merchandise displays to improve store layout and accessibility for customers.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Engaged with customers to address inquiries and resolve issues promptly and professionally.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Engineering
University of Cincinnati
Cincinnati, OH01-2030
High School Diploma -
Turpin Highschool
Cincinnati, OH05-2018
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Program improvement
- Engagement strategy development
- Customer feedback management
- Performance evaluations
- Training and onboarding
Interests
Timeline
Customer Experience Manager
Michaels Arts and Crafts
01.2021 - Current
Sales Associate
Michaels Arts and Crafts
11.2020 - 01.2021
Sales Associate
United Dairy Famers Inc.
2018 - 2019
No Degree - Engineering
University of Cincinnati
High School Diploma -
Turpin Highschool
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