Joseph Hendel

Work History

Rush River North

Chicago, IL

01.2024 - Current

Manage appointment scheduling, patient records, and insurance verification
Provide administrative support, including answering phones, managing correspondence, and maintaining filing systems
Demonstrate expert proficiency in Epic medical software, optimizing patient care workflows and enhancing data management for healthcare teams
Assist with documenting clinic activities and updating medical records
Greet and assist patients, ensuring a welcoming atmosphere

American Airlines

Chicago, IL

03.2018 - 01.2024

Provided passengers with an elevated customer service experience while maintaining the ability to succeed in a fast-paced work environment
Traveled the world for extended periods of time, adapting to various cultures & customs, and being available to remain on-call and report to work on short notices
Remained annually qualified through the various fields of required FAA and American Airlines Airlines safety regulations such as; CPR, emergency aircraft equipment, threat emergency medical and fire equipment, prevention and management

Wish Shoes & Accessories

Boca Raton, FL

08.2017 - 04.2018

Developed and executed vendor-featured events to increase in-store sales and promote brand awareness and social media presence for both vendor and retailer
Designed and promoted product merchandise through creative retail layouts to produce sales, grow brand awareness, and increase customer engagement in-store and on social media
Collaborated with buyers, suppliers/distributors to negotiate prices, quantities, and time-scales
Executed all aspects of retail merchandising including stocking and merchandising products, replenishing shelves, and rotating stock

FUEL Partnerships

Boca Raton, FL

10.2015 - 07.2017

Built and executed full in-store and out-of-store strategic retail marketing programs for a portfolio of brands and companies from ideation to launch
Led marketing campaigns that built consumer awareness, and loyalty, and drove sales while managing budgets ranging from $25K - $500K
Developed social media and creative service business model that supported marketing programs with the ability to cater to specific brand needs
Responsible for all in-house creative, digital design, microsite development, and on-pack messaging
Managed all In-store, out-of-store, digital, social media marketing, and vendor relations for CPG Brands
Portfolio included Sabra Hummus, FAGE, Arm & Hammer, Batiste, Tabasco, Green Giant, and Nature's Bakery
Developed and implemented digital marketing strategies and campaigns to reach and exceed customer acquisition and engagement goals
Analyzed website traffic, online sales, social media trends, and other metrics to evaluate marketing performance and optimize campaigns
Collaborated with creative teams to produce high-quality content for web, email, and social media campaigns
Managed paid advertising campaigns on Google Ads, Facebook Ads, and other social media platforms
Monitored and reported on SEO performance, keyword rankings, and other search engine optimization efforts

Spotlight Media Solutions

Boca Raton, FL

08.2014 - 10.2015

Played a key role in developing comprehensive strategies that use social media marketing techniques to increase client visibility, membership, and traffic
Managed, monitored, and engaged in social media/internet communities for 100+ companies
Developed content recommendations based on in-market, social, and/or cultural trends
Provided monthly and weekly social reports, key insights, recommendations, and competitor analysis