Joseph Hendrickson
San Diego,CA
Summary
Experienced Claims Examiner and logistics leader with over 3 years in insurance, operations, and team management. Proven ability to handle high-volume claims, lead large teams, and drive safety as top priority. Skilled in data analyst, and cross-functional collaboration. Seeking roles in claims adjustment or logistics to leverage expertise in decision-making and operational excellence.
Overview
9
9
years of professional experience
Work History
Claims Examiner - Bodily Injury
GEICO
Poway, CA
05.2022 - Current
- Reviewed policy contracts to determine coverage and applied state laws to resolve liability and bodily injury auto claims
- Managed 50+ unique claims daily through effective inbound and outbound communication
- Communicated with clients and third parties to gather information and resolve claims efficiently
- Documented and maintained comprehensive records for each processed claim to ensure compliance and accuracy
- Utilized strong attention to detail to ensure accuracy in claim assessments
- Engaged clients and third parties with strong interpersonal communication to facilitate timely resolution of claims
- Followed company procedures and state regulations to process claims accurately
- Made timely and well-informed decisions on claim outcomes
Lead, On Road Execution
Amazon
05.2019 - 04.2022
- Led partnerships between Amazon and third-party delivery service companies to exceed safety and performance standards
- Managed up to 14 third party teams with over 100 employees daily
- Developed and implemented PNOV tracking War Room with ACES team to proactively identify and mitigate risks
- Standardized key delivery station daily metrics bridges nationwide to ensure consistent performance monitoring
- Analyzed key metrics daily and presented concise action plans to nationwide team leaders
- Improved training curriculum and onboarding for incoming leaders in the RSR network
- Coordinated scheduling and execution of driver training and onboarding with internal and external teams to enhance training effectiveness
- Conducted office hours for station senior management to explain key metrics and processes
Driver Manager
Dominos
Poway, CA
03.2018 - 09.2019
- Audited road safety practices to ensure compliance with regulations
- Delivered customer service and coordinated driver schedules to meet operational needs
- Processed customer phone orders and resolved inquiries to enhance satisfaction
- Created promotional material and executed advertisement of promoted items
Shift Manager
Taco Bell
Ramona, CA
11.2016 - 04.2018
- Coordinated shift operations and optimized team performance
- Led small crews during shifts and assigned tasks based on skillsets
- Delivered customer service and resolved complaints effectively
Education
Bachelors - Marketing
San Diego State University
San DiegoAssociates - Marketing
Palomar College
San DiegoSkills
- Client email correspondence
- Communication skills
- Restaurant management
- Logistics management
- Business Analysis
- Organizational Management
- Marketing
- SQL
- Excel
- Data analysis and reporting
- Leadership
- Customer service
- Time management
- Microsoft Powerpoint
- Microsoft Office
- Key Performance Indicators
- CRM system proficiency
- Google Suite
- Data-driven decision making
- Tableau
- CRM systems
- Interviewing
- Project management
- Client relationship development
- Call center experience
- Automotive and bodily injury claims handling
- Microsoft Excel
- Fleet management
- Team management
- Decision making
Willing To Relocate
San Diego, CA
Personal Information
Authorized To Work: US for any employer
Timeline
Claims Examiner - Bodily Injury
GEICO
05.2022 - Current
Lead, On Road Execution
Amazon
05.2019 - 04.2022
Driver Manager
Dominos
03.2018 - 09.2019
Shift Manager
Taco Bell
11.2016 - 04.2018
Bachelors - Marketing
San Diego State University
Associates - Marketing
Palomar College