Joseph Hendrix
Valley Center,CA
Summary
Vigilant security professional skilled in monitoring live video feeds and enforcing compliance with security protocols. Proven expertise in detecting suspicious activities and collaborating with security teams to enhance operational efficiency in gaming environments. Experienced in incident reporting and mentoring, adept at managing sensitive situations with discretion.
Overview
8
8
years of professional experience
Work History
Lead Surveillance Operator
Pala Resort and Casino
Pala, California
06.2021 - Current
- Monitored live video feeds for security and safety compliance.
- Identified suspicious activities and reported incidents to management.
- Coordinated with security teams to enhance operational efficiency.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Adhered strictly to established policies and procedures pertaining to privacy rights and protection of confidential information.
- Documented daily observations and reported any irregularities to the appropriate authorities.
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Analyzed data from CCTV footage, alarm systems, and access control systems to inform security strategies.
Surveillance Observer
Pauma Gamming Commission
Pauma Valley, California
06.2019 - 10.2020
- Monitored gaming activities for compliance with regulations and policies.
- Recorded observations and reported incidents to management promptly.
- Maintained accurate logs of gaming activities and irregularities observed.
- Collaborated with team members to address potential violations effectively.
- Analyzed gaming operations for adherence to operational standards.
Cashier
Union Oil & Gas
Valley Center, California
09.2018 - 04.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing friendly and knowledgeable service.
- Maintained cleanliness and organization of the checkout area and merchandise displays.
- Monitored inventory levels and reported discrepancies to management for restocking needs.
- Restocked shelves with merchandise to maintain inventory levels.
- Executed additional tasks assigned by management.
Education
High School Diploma -
Center City High School
Escondido, CA06-1996
Skills
- Video surveillance
- Incident reporting
- Data analysis
- Security protocols
- CCTV operation
- Regulatory compliance
- Physical fitness
- Enforcement of policies and procedures
- Large payout verification
- Fraud investigation
- Gambling Operations
- Gaming regulation enforcement
Timeline
Lead Surveillance Operator
Pala Resort and Casino
06.2021 - Current
Surveillance Observer
Pauma Gamming Commission
06.2019 - 10.2020
Cashier
Union Oil & Gas
09.2018 - 04.2019
High School Diploma -
Center City High School