Joseph Henry
Cypress,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
CVS Pharmacy
Houston, Texas
11.2012 - 02.2014
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Patient Access Representative
Memorial Hermann Southwest Hospital
Houston, Texas
01.2000 - 11.2012
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Explained policies, procedures and services to patients.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
Education
Some College (No Degree) - Business Administration
Houston Community College
Houston, TXSome College (No Degree) - Business
MTI College of Business And Technology
Houston, TXSkills
- Scheduling Diagnostic Procedures
- Pre-Admission Requests
- Training Coordination
- Financial Procedures Adherence
- Customer Service
Certification
Certified in Microsoft Word and Access 2000
Timeline
Assistant Store Manager
CVS Pharmacy
11.2012 - 02.2014
Patient Access Representative
Memorial Hermann Southwest Hospital
01.2000 - 11.2012
Some College (No Degree) - Business Administration
Houston Community College
Some College (No Degree) - Business
MTI College of Business And Technology