Summary
Overview
Work History
Education
Skills
Languages
Awards
References
Timeline
Generic

Joseph Hernandez

Phoenix,AZ

Summary

Motivated and detail-oriented Business Administration student with hands-on experience in customer service, food preparation, and business management. A natural leader with a proven track record of leading teams to success, particularly in high-pressure environments. Skilled at managing multiple tasks simultaneously, problem-solving, and adapting to changing business needs. Known for a strong work ethic, commitment to quality, and the ability to foster teamwork. Fluent in Spanish and experienced in providing high levels of customer satisfaction, driving operational improvements, and streamlining workflows. Seeking to apply leadership and business skills in a dynamic environment that values efficiency and collaboration.

Overview

4
4
years of professional experience

Work History

Kitchen Staff

Popo's Mexican Restaurant
Phoenix, AZ
11.2020 - Current
  • Served as a key team leader in the kitchen, overseeing workflow and ensuring smooth operations during peak hours
  • Prepared and served high-quality food items with precision, maintaining customer satisfaction and retention, while mentoring new employees and providing guidance to team members
  • Maintained an organized and sanitary work environment, enforcing safety and quality standards among the team
  • Actively managed time and task delegation to ensure all orders were completed on time and with the highest level of accuracy
  • Led the kitchen during high-traffic periods, improving efficiency and communication between staff, contributing to repeat business and customer loyalty
  • Developed leadership and multitasking skills by coordinating team efforts and resolving conflicts in a fast-paced environment.

Clerk

Quiktrip
Phoenix, AZ
05.2023 - 08.2023
  • Cleaned and wiped surfaces
  • Mopped and broomed areas where customers would walk around
  • Cooked food
  • Made sure every product looks presentable
  • Kept a tidy workspace
  • Worked in the cash register to cash out customers
  • Handled cash transactions accurately and efficiently, balancing the register at the end of each shift
  • Demonstrated strong problem-solving skills when addressing customer complaints or concerns effectively and efficiently.

Education

Business Administration -

Grand Canyon University
Phoenix, AZ
04.2026

High school diploma -

Maryvale High School
Phoenix, AZ
05.2022

Skills

  • Fast Learner
  • Basic Mathematics
  • Problem Solver
  • Time management
  • Microsoft Office
  • Attention to Detail
  • Communication skills
  • Computer Skills
  • POS
  • CRM software
  • Tableau
  • Microsoft Excel

Languages

Fluent in Spanish

Awards

  • GCU Dean Scholarship Award, 09/01/22: Scholarship given to graduate students who maintain a 3.5 or higher GPA
  • Certificate of Arizona Technical Skills Standards, CTE Business Management, 05/01/22: Elective Class in High School that taught the basics of how a business is organized and its components

References

References available upon request.

Timeline

Clerk

Quiktrip
05.2023 - 08.2023

Kitchen Staff

Popo's Mexican Restaurant
11.2020 - Current

Business Administration -

Grand Canyon University

High school diploma -

Maryvale High School

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Joseph Hernandez