Joseph Hernandez
Bronx
Summary
Knowledgeable Dialysis Patient Care Technician with years of hands-on experience in hemodialysis, nephrology care and end-stage renal failure treatment. Well-versed in all elements of dialysis, including initiating and terminating treatment, educating patients and maintaining highest standards of sanitation and safety.
Overview
8
8
years of professional experience
Work History
Dialysis Patient Care Technician
DaVita
10.2023 - Current
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Developed strong relationships with patients'' families through open communication channels and consistent updates on progress or setbacks in treatment plans.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Increased clinic efficiency by maintaining up-to-date patient records and consistently updating treatment plans as needed.
- Promoted a supportive environment for patients undergoing dialysis treatment through active listening and clear communication skills.
Concierge
Brusco Group
03.2017 - 06.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Education
High School Diploma -
Innovation Diploma Plus
New York, NYSkills
- Hemodialysis Procedures
- Maintaining Sterility
- Vital signs monitoring
- HIPAA Compliance
- Blood Sampling
- Multitasking
- Excellent Communication
- Critical Thinking
Timeline
Dialysis Patient Care Technician
DaVita
10.2023 - Current
Concierge
Brusco Group
03.2017 - 06.2021
High School Diploma -
Innovation Diploma Plus