Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Joseph Hernandez

Springfield,IL

Summary

Hello there! My name is Joseph Hernandez, and I am a highly motivated individual seeking a professional customer-facing position. With a proven track record at Amazon Fresh, I am adept at time management and exceptional customer service. I've thrived in positions requiring attention to detail and quick decision-making to enhance customer satisfaction. I am also skilled at helping customers with any problems or concerns. What keeps me happy in my positions is ensuring customer satisfaction and the ability to maintain a positive attitude in the face of any problems that arise, no matter how big or small they are.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Grab-A-Java
12.2024 - Current
  • Ability to work in a busy and fast-paced environment and accurately fulfill customers' orders enthusiastically.
  • Takes orders through the telephone and handles any customer issues that arise.
  • Effective time management to balance front and back-of-house responsibilities between busy periods.

Cafe Associate

Scheels
05.2023 - 08.2024
  • Maintained a clean and presentable environment by frequently wiping, sanitizing, and replenishing supplies to support workflow efficiency and employee job tasks.
  • In charge of ordering telephone calls to their respective apartments and accurately assisting customers with any food product or beverage requested.
  • Exceed customer expectations by providing a welcoming environment with friendly service.

Meat Associate

Sam's Club
07.2022 - 05.2023
  • Handled special requests from customers for custom cuts or specialty orders with precision and attention to detail.
  • Contributed to positive customer experiences by promptly addressing inquiries or concerns regarding products or services.
  • Reported specified cuts and weights for meats through telephone and in person.

Paleo Manager

Amazon Fresh
08.2020 - 07.2022
  • Tasked with ensuring all daily duties are performed amongst the crew and motivating the team to perform at the best of their abilities.
  • Use Microsoft Office Suite to create and organize schedules for all team members, properly communicating any scheduling conflicts.
  • Answers customer telephone calls with the knowledge and background to assist with any customer questions or concerns.

Education

Bachelor of Science - Marketing

Western Governors University
Millcreek, UT
05-2025

Skills

  • Time management
  • Exceptional customer service
  • Adaptive and creative
  • Decision-making
  • Attention to detail
  • Friendly and outgoing
  • Efficient in Microsoft Office Suite

Certification

  • Food Protection Manager Certification - 06/2024
  • HubSpot Marketing Hub Software Certification - 09/2024

Timeline

Barista

Grab-A-Java
12.2024 - Current

Cafe Associate

Scheels
05.2023 - 08.2024

Meat Associate

Sam's Club
07.2022 - 05.2023

Paleo Manager

Amazon Fresh
08.2020 - 07.2022

Bachelor of Science - Marketing

Western Governors University

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Joseph Hernandez