Joseph Hernandez
Automotive Apprentice/ Lube Tech
Sparks,NV
Summary
Dedicated automotive Technician with hands on experience at Automotive Innovations, enhancing repair accuracy and customer trust. Skilled in preventative maintenance and vehicle inspection, I excel in problem solving and teamwork. Recognized for improving shop efficiency, committed to maintaining safety standards, fostering teamwork, ensuring efficient operations and high customer satisfaction. Adaptable and detailed oriented, ready to contribute to a dynamic team. Fostering client loyalty through transparent communication and attention to detail. Committed to delivering quality service and continuous learning.
Overview
3
3
years of professional experience
Work History
Automotive Apprentice
Automotive Innovations
03.2024 - Current
- Improved repair accuracy by thoroughly reviewing manufacturers guidelines before commencing work on vehicles.
- Provided excellent customer communication, explaining necessary repairs clearly to build trust and rapport.
- Developed strong technical skills with hands-on experience in various automotive systems.
- Supported shop's reputation for excellence through dedication to quality control measures during all stages of repairs.
- Demonstrated versatility in repairing a wide range of makes and models, increasing shop's client base.
- Achieved timely vehicle repair completions by effectively prioritizing tasks and working diligently.
- Demonstrated attention to detail while performing routine services such as oil changes, tire rotations, and brake work.
- Enhanced workshop efficiency by maintaining a clean and organized workspace.
- Advised customers on general vehicle condition, work performed and suggested future repairs.
Tire and Lube Technician
Walmart
10.2023 - 02.2024
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Assisted team members in completing complex repairs, fostering collaboration within the workplace.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Educated clients on the importance of regular tire rotations, contributing to increased customer loyalty and repeat business.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Utilized specialized tools and equipment to safely remove and install tires.
- Educated customers about tire maintenance, repair and replacement.
Lube Technician
Jiffy Lube
08.2022 - 10.2023
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of safety inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
- Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Protected customer vehicles during service, employing careful handling and protective coverings to avoid damage.
- Fostered positive and supportive team atmosphere, encouraging open communication and mutual respect among colleagues.
- Maintained cleanliness and order in service area, promoting professional work environment.
- Collaborated with team of technicians to solve complex mechanical issues, sharing knowledge and skills.
Education
High School Diploma -
John Muir
South Lake Tahoe10-2015
Skills
- Workplace safety practices
- Brake system
- Suspension systems
- Steering systems
- Exhaust system repairs
- Fuel systems
- Problem-solving capacity
- Preventative maintenance
- Changing tires
- Troubleshooting skills
- Safety practices
- Safety precautions
- Vehicle inspection
- Report writing
- Preparing reports
- Chemical disposal
- Gasket replacements
- Coolant flushes
- Fluid level checks
- Replacing hoses
- Teamwork and collaboration
- Hardworking and dedicated
- Customer service
- Team player
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Parts replacement
- Engine repair
- Spark plug replacement
- Active listening
- Hand and power tool operation
- Adaptability and flexibility
- Tire balancing
- Valid Driver's license
- Workshop organization
- Decision-making
- Battery changing
- Filter replacement
- Willing to learn
Timeline
Automotive Apprentice
Automotive Innovations
03.2024 - Current
Tire and Lube Technician
Walmart
10.2023 - 02.2024
Lube Technician
Jiffy Lube
08.2022 - 10.2023
High School Diploma -
John Muir
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