Joseph Hernandez III
Glendale,AZ
Summary
Dynamic professional with extensive experience in automotive and assembly operations, notably at Jiffy Lube. Excelled in inspecting vehicles and leading teams towards achieving high customer satisfaction. Skilled in both gasket replacements and fostering positive customer interactions. Proven track record of enhancing operational efficiency and safety, with a keen focus on quality and service excellence.
Overview
6
6
years of professional experience
Work History
Lube Technician
Jiffy Lube
Peoria, AZ
04.2023 - Current
- Examined and fixed fundamental automotive problems for braking systems, alignment issues, suspensions.
- Provided estimates for repair costs based on customer requests and needs.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Documented technical and system work performed for each vehicle on repair order.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
ASSEMBLY
Copper State Bolt & Nut
Phoenix, AZ
07.2019 - 10.2021
- Expedited delivery of products to assembly lines to facilitate complete and on-time customer order assembly.
- Loaded materials into machines for processing or assembly operations.
- Identify any defective parts before beginning assembly work.
- Organized materials for efficient assembly of product.
- Followed detailed instructions provided by engineers regarding assembly processes.
- Trained new employees on assembly processes and safety procedures.
- Adhered strictly to safety protocols while performing assembly tasks.
Skills
- Inspecting vehicles
- Gasket replacements
- Bay maintenance
- Replacing parts
- Multi-point inspection
- Hazardous waste management
- Fuel injection servicing
- Oil changes
- Customer service
- Shipment receiving
- Tools and equipment handling
- Documentation skills
- Verbal and written communication
- Power tools
- Inventory management proficiency
Timeline
Lube Technician
Jiffy Lube
04.2023 - Current
ASSEMBLY
Copper State Bolt & Nut
07.2019 - 10.2021
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