JOSEPH N HESSKE

Based in Cleveland, OH and Orlando, FL markets, I lead sales growth and sales operations across two key markets for DEXTEK, the IT arm of DEX Imaging - the largest privately held print technology company in the U.S. With 20+ years of experience in technology sales and business leadership, I drive revenue and profitability in the Managed IT and Cybersecurity space. Building strategic partnerships, leading high-performing teams, and delivering innovative solutions that expand our footprint in mew market launches and deliver long-term value to the company and our clients.

• Focused on directing teams of account executives and account managers within Northeast Ohio Enterprise Mid-Market space achieving 121% of Strategic Managed IT and VoIP services.
• Held daily morning and end of day check-ins with team members to set objectives and monitor progress.
• Provided on going coaching and feedback to sales teams to develop consistent job and sales performance.
• Implemented sales prospecting strategies to increase pipeline production to 5 times quota multiple.
• Conducted team collaboration sessions to discuss successes and best practices.
• Managed sales playbook processes for improved efficiency, resulting in 110% close rate.
• Our goal is to educate and motivate prospects and existing clients to better understand how our technology solutions can improve their business operations and profitability using consultative selling.

• Responsible for managing sales teams of account executives, account managers and sales engineers.
• Develop individual success plans, assessed performance data and identified areas for improvement in order to maximize sales efficiency leading to increased sales production by 23%.
• Influenced development of companies cybersecurity technology stack and go-to-market strategy increasing sales by 150%.
• Communicate appropriately to internal and external customers to ensure projects are executed on time and on budget.
• Traveled for in-person meetings with customers and partners, developing key relationships.
• Developed training programs for new hires to ensure high standards of product knowledge and sales processes increasing 90 day new hire sales by 15%.

• Responsible for all sales and marketing strategies of Warwick Communications product and service offerings including Voice PBX, Managed IT Services, VoIP Solutions and Carrier VAR services.
• Created and executed new sales compensation plan to increase market share, drive revenue growth, and individual sales performance aligning with company objectives.
• Organized trade shows and conferences which provided opportunitities for networking with existing and prospective clients to build healthy pipeline opportunites.
• Optimized our sales process by introducing innovative technologies such as CRM systems and automated lead generation tools increasing sales performance by 10% - 15% year over year.
• Increased average gross margin per project by 17% aligning with cross-departmental steakholders.
• Conducted regular performance reviews with individual sales representatives to ensure achievement of objectives set forth in annual revenue budget plans.
• In addition, responsible for sales forecasting, budgeting, and P & L management.

• Responsible for all sales, product development and marketing, P&L management, business, and technical operations.
• Developing business for VoIP, data, Managed IT Services, and Pro A/V (Audio/Video) products through solution selling focused in education, corporate, SMB, and healthcare verticals, in on-premises and hosted cloud environment.
• Day to day team management of sales managers, account executives, account managers, sales engineers and project managers.
• Exceeded sales revenue budget by 118%.
• Increased profit center GPM by 8% within 6 months.
• Responsible for all sales, product development, marketing, P&L management, business, and technical operations.
• Led cross-functional teams in developing complex projects from concept through implementation.

• Functioning as Managing Partner to oversee all aspects of sales, business and technical operations.
• Implemented innovative approaches to increase operational efficiency and improve overall performance.
• Implemented and managed 3rd party call center metric efficiencies creating a profitable revenue generating profit center.
• Leveraged industry knowledge to provide strategic advice on best practices for achieving organizational objectives.
• Product portfolio included wired and wireless networks, PBX Voice, and managed service solutions focused on lodging/hospitality, SMB, and healthcare verticals.
• Developed advanced problem-solving and critical thinking skills to resolve complex business issues.

• Managed multi-market regional teams of account executives, account managers, sales engineers, and project managers consisting of Pennsylvania, Ohio, Virginia, Florida, and Colorado.
• Accountable for all sales, product, marketing, business development, and operations of Broadband Business Services to SMB and major accounts including MDU, hotel/motel, college, and healthcare verticals.
  Consistently exceeded annual revenue growth projections by 12%.
• Core products included high-speed Internet, digital voice, video programming, and digital music services.
  Established resources that maintained our time to install at 94%.
• Responsible for P&L management, customer acquisition targets, customer satisfaction, fulfillment, key vendor relationships, and time-to-install expectations.