Joseph H. Genson
Williston,ND
Summary
Results-driven Sales Estimator with extensive experience at Elevated/Williston Roofing, specializing in consulting and estimating. Achieved a remarkable sales closing rate of over 90% through effective project planning and conflict resolution. Proven ability to cultivate strong client relationships, demonstrating trust and integrity while driving business development. Recognized for strong attention to detail and exemplary service that fosters lucrative partnerships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Roofing Sales Estimator/Project Manager
Elevated/Williston Roofing
Williston, ND
03.2022 - Current
- Responsible for scheduling and coordinating customer appointments for quotes, conducting detailed property inspections, taking precise measurements, and delivering comprehensive estimates.
- Committed to fostering trust, honesty, and professionalism to ensure customers feel valued and well-informed throughout the process.
- Maintain a sales closing rate exceeding 90% for both residential and commercial projects, demonstrating a strong ability to secure contracts and drive business success.
- Oversee the entire project lifecycle, including strategic planning, material procurement, and execution, ensuring seamless operations and a 100% customer satisfaction rate.
Independent Insurance Adjuster
Blue Line Adjusting Services
Williston, ND
01.2022 - Current
- Conducted independent insurance claim evaluations in partnership with multiple IA organizations, specializing in claims related to wind, fire, hail, subrogation, frozen pipes, theft, property damage, and natural disasters.
- Delivered prompt and accurate claim resolutions by professionally inspecting loss locations, documenting findings with detailed photographs, and providing comprehensive reports and Xactimate estimates to adjusters.
- Enhanced operational efficiency through strategic collaboration with firms including Leading Edge Claim Services, Eberl's Claim Service, and Team One Claim Service.
Operations Manager
Bakken Investment Group
Worthington, MN
01.2013 - 01.2022
- Managed and mentored a team of 40 plant technicians, overseeing all aspects of daily operations at an oil well production wastewater-injection facility.
- Provided leadership in workforce scheduling, KPI tracking, and performance management while ensuring seamless alignment with corporate objectives.
- Led the recruitment, hiring, and onboarding processes to build a highly skilled and safety-conscious team, fostering a collaborative work environment that maintained full compliance with all state and industry regulations.
- Implemented strategic process improvements to enhance operational efficiency, including the development and integration of an advanced injection pump system.
- This initiative significantly increased production capacity, boosting throughput from 12,000 to 20,000 barrels per day.
- Spearheaded cost-saving measures that led to a 67% reduction in waste disposal expenses, while simultaneously driving revenue growth from $2.7 million to $5.6 million within a single year.
- Served as project manager for the construction, expansion, and optimization of saltwater-injection well facilities, acting as a subject matter expert in production processes, regulatory compliance, and safety protocols.
- Successfully navigated shifting project priorities, ensuring all objectives were met within established timelines and budgets.
- Developed and maintained critical cross-functional relationships, working closely with engineering teams, safety personnel, regulatory agencies, and corporate leadership to define project scopes, assess risks, and allocate resources effectively.
- Collaborated with investors and oil companies to identify and implement operational improvements, reducing costs while increasing overall production efficiency.
- Conducted in-depth evaluations of existing processes and introduced best practices to enhance workplace safety, mitigate operational risks, and drive long-term sustainability in facility management.
- Maintained a proactive approach in identifying potential issues before they escalated, ensuring uninterrupted facility operations and optimal performance
Patrol Officer/Investigator
City of Monroe Police Department
Atlanta, GA
01.2011 - 01.2013
- Executed community-oriented policing strategies by responding to over 60 calls per shift, fostering strong relationships with business owners and community members to enhance public trust and safety.
- Conducted thorough investigations of both violent and non-violent crimes, meticulously processing crime scenes and collecting evidence with precision, which contributed to a 100% conviction rate.
- Played a critical role as a member of the Fugitive Apprehension Team, successfully executing high-risk warrant services with strategic planning and tactical expertise.
- Additionally, served as a specialized technical diver, utilizing advanced underwater investigation techniques for crime scene reconstruction and evidence recovery.
- Maintained a proactive approach to law enforcement, ensuring the safety of the community while upholding the highest standards of professionalism and integrity.
Fraud, Identity Theft Investigator
United States Postal Inspection Service
Atlanta, GA
01.2009 - 01.2011
- Led in-depth investigations into federal identity theft, fraud, and crimes against children, successfully resolving cases involving over $7 million in financial losses.
- Conducted comprehensive computer forensic analyses of emails, photographs, and digital documentation, meticulously compiling evidence to support federal indictments.
- Collaborated closely with the U.S. District Attorney's Office, presenting critical findings and preparing detailed affidavits for warrants and court proceedings.
- Spearheaded surveillance operations, including undercover investigations and court-ordered wiretaps, expediting case resolutions while ensuring the integrity of legal proceedings.
- Demonstrated exceptional analytical skills and attention to detail in uncovering complex fraudulent activities, contributing to the successful prosecution of offenders.
Education
Bachelor of Science - Computer Forensics
South University
Savannah, GASkills
- Consulting & Estimating
- Forensic Investigations
- Performance Monitoring
- Incident Management
- Business Development
- Contract Negotiations
- Risk Management
- Training & Leadership
- Project Planning
- Creative Problem Solving
- Conflict Resolution
- Proven Sales Experience
- Commercial Sales Expertise
- Computer Literate with ability to navigate common or specialized software
- Strong attention to detail and ability to produce high-quality work
Certification
- All-Lines Insurance Adjusters License (TX, LA, MS, AL, and all non-licensing states)
- NCCCO swing Cab Crane Operator Certification
- ATF License Holder/ Explosives
- Peace Officer Standards & Training (P.O.S.T)
Timeline
Roofing Sales Estimator/Project Manager
Elevated/Williston Roofing
03.2022 - Current
Independent Insurance Adjuster
Blue Line Adjusting Services
01.2022 - Current
Operations Manager
Bakken Investment Group
01.2013 - 01.2022
Patrol Officer/Investigator
City of Monroe Police Department
01.2011 - 01.2013
Fraud, Identity Theft Investigator
United States Postal Inspection Service
01.2009 - 01.2011
Bachelor of Science - Computer Forensics
South University
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