Joseph Hidalgo
Linden,NJ
Summary
Experienced Sr. Fitness Studio Manager with over 3 years of experience in Fitness Management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
18
18
years of professional experience
Work History
Global Head of Studio Operations
Tracy Anderson Method
11.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sr. Studio Manager
Tracy Anderson Method
01.2016 - 11.2021
- Managed, trained and motivated studio managers and admin employees to continuously improve knowledge and abilities in our fitness studio and as a result deliver excellent customer service
- Promptly attend to member needs concerning fitness rooms, locker rooms and overall studio facility
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
- Managed Staff schedules for front desk coordinators and housekeeping and stayed within budgeted non-session hours
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Discovered areas of improvement by generating monthly operational and sales reports
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Store Manager
Universal Gear
02.2006 - 01.2016
- Trained and supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Performed nightly store and team performance audits.
- Promoted business strategy by implementing improvements based on guest feedback.
Education
Fashion Merchandising
Fashion Institute of Technology
New York, NY2000
Associate of Arts - Business Administration And Management
Berkeley College
New York, NY1993
Skills
- Recruiting and interviewing
- Effective communication
- Team collaboration
- Team leadership
- Customer-oriented
- Customer service professional
- Company standards enforcement
- Administrative duties
Timeline
Global Head of Studio Operations
Tracy Anderson Method
11.2021 - Current
Sr. Studio Manager
Tracy Anderson Method
01.2016 - 11.2021
Store Manager
Universal Gear
02.2006 - 01.2016
Fashion Merchandising
Fashion Institute of Technology
Associate of Arts - Business Administration And Management
Berkeley College
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