Joseph Hidalgo
Linden,NJ
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
19
19
years of professional experience
Work History
Head of Operations
Tracy Anderson
New York, NY
11.2021 - 08.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with department heads to review progress towards operational goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained updated knowledge through continuing education and advanced training.
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
- Developed, implemented, and enforced operational policies and procedures.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Established quality assurance standards across all departments within the organization.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted testing of software and systems to ensure quality and reliability.
- Ensured compliance with applicable laws, regulations and industry standards.
Sr. Studio Manager
Tracy Anderson Method, JH, Joseph
New York, NY
05.2017 - 11.2021
- Led recruitment, training, and development of studio staff to build a high-performing team.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated schedules for staff, talent, and studio bookings to maximize efficiency.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented and maintained studio policies and procedures to uphold quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained studio equipment, and ensured all equipment was up to date.
- Sourced external vendors for specialized services when necessary.
- Created and managed budgets for travel, training, and team-building activities.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Studio Manager
Tracy Anderson
New York, NY
01.2016 - 05.2017
- Welcomed customers and asked open-ended questions to understand individual needs
- Trained new employees and maintained healthy staff morale through consistent coaching and team building
- Guided studio equipment repairs and services to sustain high-level quality of work
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Resolved customer inquiries and complaints requiring management-level escalation
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Interviewed prospective employees and provided input to HR on hiring decisions
Store Manager
Universal Gear
New York, NY
01.2006 - 01.2016
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained accurate records of employee performance reviews.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Organized promotional events to increase product awareness.
Education
Associate of Science - Business Management
Berkely College
New York, NYSome College (No Degree) - Fashion
Fashion Institute of Technology
New York, NYSkills
- Safety management
- Logistics management
- Organizational development
- Workforce planning
- Operational excellence
- Problem-solving
- Professionalism
- P&L management
- Marketing strategies
- Staff training/development
- Supervision and training
- Conflict resolution
- Financial planning
- Scheduling
- Teamwork and collaboration
- Recruitment and hiring
- Management team building
- Operations oversight
- Customer relations
- Staff management
- Budgeting and cost control
- Effective leader
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Head of Operations
Tracy Anderson
11.2021 - 08.2024
Sr. Studio Manager
Tracy Anderson Method, JH, Joseph
05.2017 - 11.2021
Studio Manager
Tracy Anderson
01.2016 - 05.2017
Store Manager
Universal Gear
01.2006 - 01.2016
Associate of Science - Business Management
Berkely College
Some College (No Degree) - Fashion
Fashion Institute of Technology
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