Joseph Hiett
Winchester,VA
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging an enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
7
7
years of professional experience
Work History
Manager of Retail Store
Trendy 2
Capon Bridge, WV
12.2021 - Current
- Processed payments accurately, ensuring efficient and error-free transactions.
- Maintaining social media marketing to increase customer awareness.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Implemented successful business strategies to increase revenue and target new markets.
- Built relationships with key customers to grow business networks and locate new opportunities.
- Received, sorted-through and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and storage room.
Cashier
Chick-Fil-A
Winchester, VA
10.2020 - 11.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained cleanliness of the checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Worked closely with front-end staff to assist customers.
Customer Service
Twice Trendy Consignment Boutique
Romney, WV
05.2018 - 01.2020
- Processed sales and handled accurate cash, check, debit, and credit card payments.
- Provided customer service assistance when necessary.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Maintained outdoor perimeters of the store, including mowing, garden work, and weed removal.
- Conducted small repairs when needed to maintain business effectiveness and cleanliness.
- Worked part-time while completing high school.
Education
Associates Degree - Business
Laurel Ridge Community College
Middletown05.2025
High School Graduate -
James Wood High School
06.2023
Skills
- Promotional planning
- Dependable and reliable
- Safety mindset
- Advertising and marketing
- Problem-solving
- Highly motivated
Hobbies and Interests
- Hiking/running
- Music
- Computer Programming
Activities
- Volunteer at Genesis Nursing Home, 2014-2017
- Farming, family business endeavors
- Drama/public speaking with Teen Church Groups
Affiliations
- Volunteer from 2014-2017 at Genesis Nursing Home
- Farming, family business endevours
- Public speaking with Teen Church Groups
Timeline
Manager of Retail Store
Trendy 2
12.2021 - Current
Cashier
Chick-Fil-A
10.2020 - 11.2021
Customer Service
Twice Trendy Consignment Boutique
05.2018 - 01.2020
Associates Degree - Business
Laurel Ridge Community College
High School Graduate -
James Wood High School