Joseph Higgins
Saint Charles,MO
Summary
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer satisfaction, leading to increased satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walmart
Saint Peters, MO
03.2024 - Current
- Managed checkout activities, supervised self-service stations, and assisted with freight tasks when necessary.
- Processed returns, answered customer questions as well as complaints, completed morning paperwork
- Processed money services transactions, including but not limited to money transfers, bill pay, money orders, check cashing, and loading/unloading accounts
Executive Assistant
All Surface Flooring
Ballwin, MO
07.2021 - Current
- Executed assigned tasks from senior leadership and management efficiently.
- Measurement of potential jobs at client locations, drawing and relaying flooring dimensions of installations to give to the CEO for final inspections and bid calculations
- Utilized Microsoft Office for documenting changes, generating reports, price changes, and maintaining organizational efficiency.
- Calander Management/Meeting Planning, relaying important information to installers and co-workers via phone/text/email
Front End Assistant
Costco Wholesale
Saint Peters, MO
03.2022 - 02.2023
- Collect carts from the parking lot, assist cashiers at checkout, and go backs
- Facilitated member engagement to achieve credit card sign-ups
- Provided assistance in the food court as necessary
- Cashier during peak business hours and times of high customer flow
- Sanitized break room and front-end areas post-closing
- Ensured compliance with safety standards and customer satisfaction in gas station operations
Team Member/Guest Service Advocate/Trainer
Target
Saint Charles, MO
11.2016 - 07.2021
- Cashier, Self-Checkout, Guest Service Desk, Order Pickup/Drive Up, Online Order Fulfillment, Salesfloor
- Specialty Sales, Hardlines, Softlines/Style, Backroom (backstock, one-for-one, count updates, audits).
- Check out Advocate Training Guidelines, which streamlined the training process. Fellow front-end trainers can ensure all team members are prepared to deliver world-class guest service
Education
High School Diploma -
Saint Charles West High School
Saint Charles, MO06-2018
Skills
- Customer service
- Problem-solving
- Communication
- Teamwork
- Customer conflict de-escalation
- Handling pressure
- Organization
- Strong work ethic
- Patience
- Responsibility
Timeline
Customer Service Associate
Walmart
03.2024 - Current
Front End Assistant
Costco Wholesale
03.2022 - 02.2023
Executive Assistant
All Surface Flooring
07.2021 - Current
Team Member/Guest Service Advocate/Trainer
Target
11.2016 - 07.2021
High School Diploma -
Saint Charles West High School
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