Joseph Hiles

November, 2022 - Present

• Responsible for developing new business opportunities, closing sales to achieve established annual sales goals, and strategically managing and retaining a current Book of Business.
• Worked closely and in partnership with the marketing service teams to effectively and strategically service and retain clients.
• Developed strong relationships with clients to ensure high client satisfaction and annual retention goals.
• Negotiated beneficial contracts, securing favorable terms for both parties involved.
• Delivered customized presentations to showcase product offerings tailored to specific client needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Agency Owner

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

• Identify, prospect, and close new business via referrals, networking sources, and organic prospect meetings to meet quarterly and annual revenue goals
• Work closely and effectively with Marketing team to strategically nurture and cultivate prospects
• Work closely with account manager(s) to identify markets for solicitation of new business;
• Implemented data-driven decision-making processes to optimize resource allocation and maximize profitability.

• Established new company focused on employee benefits.
• Created unique sales and marketing approaches to support growth.
• Oversaw finance, operations, and staff for peak efficiency.

Collaborated with senior management to develop strategic initiatives and long term goals.

• Identified growth opportunities to develop new revenue streams.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Oversaw divisional marketing, advertising and new product development.
• Initiated strategy to drive company growth and increase market share and profitability.