Joseph Hill
Waveland,MS
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
8
8
years of professional experience
Work History
Service Technician
Camping World
11.2024 - Current
- Properly diagnosed issues with campers and relayed them to adviser and customer .
- Ensured proper parts where ordered for repair.s
- Ensuring in timely repairs .
- Making customers aware of all safety and health concerns of their unit.
Maintenance Service Manager
Sky Fuel
10.2024 - 11.2024
- Achieved positive customer experiences with proactive communication and follow-up.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Trained and guided team members for improved overall performance and morale.
HVAC-R Service Technician
Nextech
02.2023 - 10.2024
- Installed smart thermostats to enhance user control over heating and cooling systems.
- Inspected systems for code compliance to prevent legal and safety issues for clients.
- Educated customers on proper system usage and maintenance for extended equipment life.
- Performed installations of HVAC systems by following manufacturer specifications.
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Enhanced system performance for clients through regular maintenance and preventive measures.
- Traveled to job sites for both scheduled and emergency after hours appointments.
- Calibrated equipment to achieve maximum efficiency.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
Service Technician
FCA Mechanical
10.2022 - 02.2023
- Overseen major projects with crane lifts
- Removed and replaced Hvac equipment as well as turbine vent fans.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Rental Service Tech
Chillco
06.2022 - 10.2022
- Collaborated with team members to achieve monthly targets.
- Prepared detailed reports on rental activity, providing valuable insights for decisionmakers.
- Managed move-in/move-out processes efficiently to minimize vacancy periods between tenants.
- Improved customer satisfaction by promptly addressing rental inquiries and concerns. As well as installing mobile chillers while main chiller was getting fixed or replaced
Service Technician
Keith's Heating and Air Conditioning
02.2020 - 06.2022
- Repair faulty HVAC equipment
- Maintain and install equipment
- Educating customers on the equipment given
- Managing major installs, and system start ups
- Foreseeing safety over technicians during installs
- Training new hires, on proper routine, as well as safety measurements
HVAC Technician
Ball Heating and Air Conditioning
05.2018 - 02.2020
- Performing maintenance on HVAC systems
- Repairing systems when not working properly
- Ensuring systems are set up properly
- Letting customers know about new technology and how efficient they are compared to there existing equipment
- Changed out old systems with new
HVAC Technician
KDC Air and Heat
10.2016 - 08.2017
- Managed duct installations for ventilation purposes
- Ensure that all systems were in proper working conditions
- Replaced and rebuilt components that were faulty
- Installed pneumatic and electric control systems
- Tested and repaired malfunctions in the system
- Maintained proper environmental conditions through installation and maintenance of systems
Education
Bachelor/Technical - HVAC
Pearl River Community College
Poplarville, MS12.2018
High school diploma -
Hancock High School
Kiln, MS05.2015
Skills
- Installation
- Repair
- Maintaining cooling and heating equipment
- Diagnosing malfunctioning systems
- Solving malfunction of equipment
- AUTOCAD
- Revising blueprints
- Communication skills
- Physically fit
- Valid Driver's license
- Work with minimal supervision
- Flexible and adaptable
- Punctual and reliable
- Heavy lifting
- Service reports
- Time tracking
- System installation
- Project management
- Complex repair planning
- Technical training sessions
- Time management
- Multitasking
Awards
- HVAC Universal licence
- NCI combustion and analysis
- Samsung mini splits
- Fork lift/ Man lift-picker
- First Aide
- CPR Certified
Timeline
Service Technician
Camping World
11.2024 - Current
Maintenance Service Manager
Sky Fuel
10.2024 - 11.2024
HVAC-R Service Technician
Nextech
02.2023 - 10.2024
Service Technician
FCA Mechanical
10.2022 - 02.2023
Rental Service Tech
Chillco
06.2022 - 10.2022
Service Technician
Keith's Heating and Air Conditioning
02.2020 - 06.2022
HVAC Technician
Ball Heating and Air Conditioning
05.2018 - 02.2020
HVAC Technician
KDC Air and Heat
10.2016 - 08.2017
High school diploma -
Hancock High School
Bachelor/Technical - HVAC
Pearl River Community College
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