Joseph Hiller
Operations Supervisor
Glenside,PA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work History
Operations Supervisor
SPS Technologies PCC
Jenkintown, PA
08.2021 - Current
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Analyzed department metrics and performance and reported findings to management.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
Chef/Kitchen Manager
Glenside Pub
Glenside, PA
07.2015 - Current
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Front Line Supervisor
UPS
Willow Grove, PA
11.2017 - 08.2021
- Managed and prioritized production processes and implemented production plans.
- Inspected products prior to shipment to verify accurate labeling and recordkeeping.
- Created and oversaw employee training schedule to emphasize productivity and resource conservation.
- Enforced safety policies and procedures to decrease potential employee injuries.
- Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed proper staffing level daily by checking sick leaves and forecasting employee vacations and unanticipated absences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Laborer
Butler General Contractor
Flourtown, PA
06.2012 - 08.2012
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
Education
Bachelor of Arts - Human Resources Management
Temple University Fox School of Business
Philadelphia, PA 08.2008 - 05.2021
Skills
Human resources
Staff Management
Cultural Awareness
Planning and Coordination
Flexible and Adaptable
Payroll and budgeting
Logistics expertise
Timeline
Operations Supervisor
SPS Technologies PCC
08.2021 - Current
Front Line Supervisor
UPS
11.2017 - 08.2021
Chef/Kitchen Manager
Glenside Pub
07.2015 - Current
Laborer
Butler General Contractor
06.2012 - 08.2012
Bachelor of Arts - Human Resources Management
Temple University Fox School of Business
08.2008 - 05.2021