Joseph Hilliard
Dolton,IL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Full Time Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
06.2018 - Current
- Maintained full understanding of local roads and traffic patterns.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Worked different route every day based on changing passenger locations and destinations.
- Answered questions from passengers with respect and accuracy, providing information about fares, and schedule details.
Driver
AWC
Chicago, IL
01.2018 - 06.2018
- Yard Associate duties include moving vehicles for processing and prepping car for release to rail or haul-away carriers.
- Move vehicle from staging area to shipping bay location. To include but not limited to washing vehicles, and conducting PDI (Pre-delivery inspection) to ensure quality standard are met.
- Checked in with dispatch service and updated with current location.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
Food Service Worker
Christ Hospital Medical Center
Oak Lawn, IL
05.2015 - 11.2017
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Associate
Appius
Markham, IL
12.2014 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performing vehicle emissions inspections by following proper testing procedures safely and accurately.
- Providing excellent customer service by escorting customers to and from waiting area and professionally communicating test results.
- Maintaining personal and test station appearance, performing basic janitorial tasks as required.
- Independently respond to questions about emission program rules and requirements, and assist customers who have lost emission inspection forms. Also process application waivers, exemptions, and extensions.
Food Service Worker
Sodexo Food Service/Aramark Inc
Chicago, IL
11.2012 - 10.2014
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Detailer/Tracker
Manheim Auctions
Matteson, IL
03.2006 - 06.2011
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
- Performed inspections daily and kept complete, accurate records of vehicle condition.
- Identified safety issues and addressed with shift supervisor.
- Inventory Tracker - track down cars on lot and prepare them for sale
- Import reports using auto-tracker interface program & uploading to Manheim Rd hub server.
Food Service Worker
University Of Chicago Hospital
Chicago, IL
09.2001 - 01.2006
- Circulated kitchen area to receive work assignments and identify support tasks.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
Education
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
Milwaukee, WI04.1998
High School Diploma -
George Henry Corliss High School
Chicago, IL06.1996
Skills
- Proven skills in customer service and staff supervision, excellent communication skills
- Certified in various healthcare sanitation equipment
- 6yrs of experience with healthcare environment
- Proficient in Microsoft Office programs, Word-Excel-Outlook-Internet Explorer
- Detailed oriented in project and daily tasks
Timeline
Full Time Bus Operator
Chicago Transit Authority, CTA
06.2018 - Current
Driver
AWC
01.2018 - 06.2018
Food Service Worker
Christ Hospital Medical Center
05.2015 - 11.2017
Customer Service Associate
Appius
12.2014 - 05.2015
Food Service Worker
Sodexo Food Service/Aramark Inc
11.2012 - 10.2014
Detailer/Tracker
Manheim Auctions
03.2006 - 06.2011
Food Service Worker
University Of Chicago Hospital
09.2001 - 01.2006
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
High School Diploma -
George Henry Corliss High School