Joseph Hodel
Howell
Summary
Skilled in water heater repair and equipped with a strong critical thinking capacity, I significantly enhanced customer satisfaction at Ben Franklin/Mrs. Michael Plumbing by resolving complex issues and mentoring junior staff. My experience spans heavy machinery operation and maintenance, showcasing my adaptability and stress management skills in high-pressure environments.
Overview
28
28
years of professional experience
Work History
Residential Service Plumber
Ben Franklin/ Mrs. Michael Plumbing
01.2017 - 02.2025
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
Service Account and Maintenance Technician
Phoenix Vending
12.2011 - 12.2016
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
Heavy Equipment Operator
Tri-City Aggregate
03.1997 - 10.2011
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Education
High School Diploma - Required Courses
Pinckney High School
Pinckney, MI06.1991
Skills
- Water heater repair
- Water filtration systems
- Critical thinking capacity
- Stress management strategies
Timeline
Residential Service Plumber
Ben Franklin/ Mrs. Michael Plumbing
01.2017 - 02.2025
Service Account and Maintenance Technician
Phoenix Vending
12.2011 - 12.2016
Heavy Equipment Operator
Tri-City Aggregate
03.1997 - 10.2011
High School Diploma - Required Courses
Pinckney High School
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