Joseph Hodges
Conehatta,MS
Overview
2024
2024
years of professional experience
Work History
Fraud Operations Agent
Walmart
2023 - 02.2024
- Analyze customer accounts to identify discrepancies and errors in account information
- Update customer records with accurate data and resolved any outstanding issues
- Conduct regular audits of customer accounts and identified potential risks or frauds
- Resolve and document customer complaints in a timely manner while maintaining a positive attitude
- Conduct detailed reviews of accounts, detecting anomalies and irregularities to mitigate risks and prevent fraudulent activities
- Deactivate customer accounts found to be in violation of company policy and/or terms and conditions.
- Consistently meet 500 second AHT
Casino Floor Supervisor
Pearl River Resort
07.2018 - 12.2021
- Supervised and managed Table Games Dealers to ensure adherence to casino policies and procedures.
- Monitored gaming activities to ensure compliance with gaming regulations and internal controls.
- Conducted one-on-one interactions with guests to provide comps, manage buy-ins, and maintain player ratings.
- Ensured the integrity of gaming operations by verifying cards, chips, and equipment.
- Utilized critical thinking and problem-solving skills to address unexpected situations on the gaming floor.
- Coordinated with other casino departments to ensure seamless operations and guest satisfaction.
Casino Table Games Dealer
Pearl River Resort
06.2015 - 07.2018
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Maintained strong communication with pit bosses regarding any suspicious activities or potential security threats observed on the casino floor.
Education
GED -
Choctaw Central High School
05.2011
Skills
- Customer Service
- Inbound and Outbound Contacts
- Attention to detail
- Critical and analytical thinking
- Fraud prevention
- Risk assessment
- Data Entry
- Problem Resolution
- Payment Processing
- Documentation
- CRM Software
- Microsoft Office
Timeline
Casino Floor Supervisor
Pearl River Resort
07.2018 - 12.2021
Casino Table Games Dealer
Pearl River Resort
06.2015 - 07.2018
GED -
Choctaw Central High School
Fraud Operations Agent
Walmart
2023 - 02.2024
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