Joseph Hodne
Fayetteville,Arkansas
Summary
Dependable and successful; providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Wasabi Fayetteville
06.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Line Cook
Slim Chickens
05.2021 - 08.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked as line cook, making sure the team delivered quality food to customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Worked closely with shift manager to solve problems and handle customer concerns.
Ice Cream Server
Braum's Ice Cream & Burger Restaurant
04.2020 - 01.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Offered samples of new ice cream flavors to customers.
- Accurately operated cash register to process customer payments.
- Worked as line cook, made sure the team was serving quality food to customers.
Event Staff Member
Bates Events
07.2017 - 05.2019
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Education
Hospitality Management -
University of Arkansas
Fayetteville, AR05.2025
Skills
- Inventory Stocking
- Feedback Acceptance
- Credits and Refunds
- Customer Relations
- Customer Transactions
- Product Location
- Cash Register Operation
- Food Running
Timeline
Server
Wasabi Fayetteville
06.2022 - Current
Line Cook
Slim Chickens
05.2021 - 08.2021
Ice Cream Server
Braum's Ice Cream & Burger Restaurant
04.2020 - 01.2021
Event Staff Member
Bates Events
07.2017 - 05.2019
Hospitality Management -
University of Arkansas