Joseph Holloway
Carrollton,VA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Navy Federal Credit Union
Norfolk, Virginia
04.2022 - 04.2024
- Performed troubleshooting on members' checking and savings accounts, resolving issues.
- Enhanced accuracy of employee data by incorporating additional details
- Contributing to skill enhancement by documenting and sharing innovative troubleshooting methods during weekly team meetings
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Life Protect 247
Norfolk, VA
02.2019 - 01.2020
- Provided support to customers with various queries regarding account changes, upgrades, and cancellations
- Managed emergency phone calls, aiding in the rescue of more than 4500 people per month
- Ensure effective handling of inbound cancellation calls, inquiries, and questions by reporting to customer relations manager.
- Demonstrated excellent customer service by showing empathy, building rapport, tracking information, and offering appropriate solutions.
- Navigated multiple software applications while assisting customers.
- Utilized CRM systems for accurate record-keeping and tracking interactions.
- Surpassed sales goals through implementation of successful marketing strategies.
- Led on- and off-site customer support teams across multiple time zones.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
2 years of college in Journalism -
Virginia Wesleyan University
03.2019
Skills
- Communication skills
- Organizational skills
- Front desk
- Hospitality
- Computer skills
- Conflict Mediation
- Typing proficiency
- Problem-solving abilities
- Quality Control
- Executive management support
References
References available upon request.
Timeline
Customer Service Representative
Navy Federal Credit Union
04.2022 - 04.2024
Customer Service Representative
Life Protect 247
02.2019 - 01.2020
2 years of college in Journalism -
Virginia Wesleyan University