Joseph Holmes
City Of Saint Peters,MO
Summary
Ice Hockey Referee with 10 years of experience. Proficient in adapting to needs and rules of each competitive level. Highly skilled in time management and maintenance of composure in high-stress situations.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professional Ice Hockey Referee
USA Hockey
09.2020 - Current
- Responsible for managing hockey games, resolving issues and and addressing conflict with players and coaches regularly.
- Managed time effectively to balance multiple assignments within tight schedules without compromising quality or diligence in officiating duties.
- Developed strong rapport with coaches and team captains, allowing for open channels of communication during matches.
- Trained and mentored new referees and other sports officials.
- Demonstrated leadership skills in managing projects from concept to completion.
- Excellent communication skills, both verbal and written.
Golf Course Groundskeeper
Lake Forest Country Club
08.2019 - 11.2023
- Enhanced turf quality by implementing effective maintenance practices and providing appropriate nutrition.
- Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Utilized lawn striping methods for healthy grass growing and appearance.
Customer Service Representative
Edward Jones
11.2021 - 03.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Liberal Arts And General Studies
University of Missouri - St Louis
St Louis, MO05.2021
Skills
- Decision-making skills
- Stress Tolerance
- Time Management
- Good Judgement
- Critical Thinking
- Teamwork and Collaboration
- Research
- Relationship Building
- Product Knowledge
- Problem Resolution
Certification
- USA Hockey rule book and fitness certification, USA Hockey
Timeline
Customer Service Representative
Edward Jones
11.2021 - 03.2022
Professional Ice Hockey Referee
USA Hockey
09.2020 - Current
Golf Course Groundskeeper
Lake Forest Country Club
08.2019 - 11.2023
Bachelor of Arts - Liberal Arts And General Studies
University of Missouri - St Louis