Joseph Howard

• Responsible for building and maintaining a strong team
• Head all inventory
• Responsible for the payroll for the front of the house staff
• Manage teams in fast paced environment
• Responsible for all events, weddings, golf tournaments
• Oversee all the ordering at the club
• Manage the labor budget
• Ensure that all food and beverages are served accordingly
• Manage all hiring, training and discipline at the club
• Maintain and uphold policies at the club and train staff on those policies
• Fill in wherever needed to ensure the best member satisfaction is achieved
• Tend to all members and guests to ensure that all expectations are met
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.

I am the Bar Manager & Assistant Restaurant Manager at Crane Creek Country Club

• Run a very busy country club
• Increased sales in the bar every year that I have been there
• Last year I Increased sales by $90k from the year prior 2022
• Responsible for all the liquor and beer ordering for the entire club
• I also do the beer, wine and liquor inventory each month
• I am responsible for making and managing work schedules and payroll for the inside and outside bars
• I create four cocktail menus a year for the restaurant and bar
• I help lead the food and beverage side of events including numerous golf tournaments
• Responsible for training all Leads and Head Bartenders so they can succeed in their roles at the club
• I often jump behind the bar or on the expo line during busy times to help maintain a good flow of service and help out wherever I am needed
• I do all of the hiring for the bar, pool bar, and also servers when called on
• I have increased bar sales every month I have been with the club by creating nice cocktails, giving excellent customer service, and also while building a fantastic team behind the bar
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Upsold daily specials and beverage promotions to exceed daily sales goals.

• I'm the Restaurant Manager for the Whitetail Burger Company
• I open to close the restaurant 5 days a week
• I also do the bartending
• I do all the inventory and the ordering
• I do all manager reports daily
• As a manager I have increased sales and covers every single day from the previous year
• I handle all and any guest and or employee complaints
• Open and close The Bar at Shore lodge
• Created new cocktails
• Trained new bartenders and staff
• Greet guests, take food and drink orders
• Successfully run a high paced bar
• Give excellent customer service to all
• I do all inventory and ordering for the bar
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

• Led and directed team members on effective methods, operations and procedures
• Increased sales by 20%
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
• Developed, implemented and managed business plans to promote profitable food and beverage sales
• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
• Skillfully interacted with external vendors to obtain the best quality in pricing and product
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Correctly calculated inventory and ordered appropriate supplies.
• Reconciled cash and credit card transactions to maintain accurate records.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Trained incoming staff on restaurant practices, culture and procedures to maximize job satisfaction and productivity
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for guests
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help guests select optimal meal choices based on individual preferences
• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Greeted new guests, discussed specials, took drink orders and built immediate positive connections with guests
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Trained and mentored 3-5 monthly new personnel hired to fulfill various roles.

• Increased sales by 20%
• Took customer orders and capitalized on opportunities to sell special beverage and food options
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
• Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted guests demands
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and guest-focused events
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
• Kept alcoholic beverages well-stocked and organized to meet expected demands
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Upsold daily specials and beverage promotions to exceed daily sales goals.

• Led and directed team members on effective methods, operations and procedures
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
• Resolved challenging guest complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
• Delivered in-depth training to workers in food preparation and guest-facing roles to promote strong team performance
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
• Assisted wait staff with timely food delivery and guest requests
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.