JOSEPH HUBERT
Orlando
Summary
I bring extensive experience spanning all food & beverage and hospitality industry roles. My 16-year career encompasses hourly to salaried positions, granting unique business insight for both levels of employment. I attribute successful business management to fostering teamwork, structured training & development, and a positive mental health outlook. I am eager to transition into Human Resources to leverage extensive knowledge and skills to support and empower others in their professional journeys.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
Via Napoli Ristorante E Pizzeria -Patina Group Restaurants
11.2024 - Current
- Managed daily operations, ensuring high standards of service and guest satisfaction.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Implemented inventory control systems, reducing waste and optimizing stock levels.
- Analyzed financial reports to identify trends, adjusting budgets for improved profitability.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Registration Specialist - Membership Upgrades
Vacation Innovations
07.2024 - 11.2024
- Create and develop a client pipeline based on multiple membership options
- Understand and help navigate the details of each client’s membership benefits & the complete cost breakdown of any upgrades they choose
- Extensive use of Salesforce to create, navigate, and organize all client opportunities
- Provide each client with a friendly introductory phone call about their membership options, and provide the role of “appointment-maker” to transfer the client to a Membership Specialist who further helps the clients with their individual needs
- Continually receive additional training on other company products to expand my palate to provide additional aid for the company
Assistant General Manager
Three Notch’d Brewing Company
05.2021 - 01.2024
- Responsible for daily restaurant operations by assisting both the Back of House and Front of House salaried & non-salaried employees
- Collaborate very closely with the leadership team that consists of the restaurant’s General Manager, Executive Chef, Director of Brewing, Chief Growth Officer, and Director of Events & Community Relations to develop and maintain relationships with employees & customers, seasonal menu creation & ensure the training and development plans are being met
- Monitor sales & labor percentages by extensive analysis of the restaurant’s monthly/quarterly/yearly P&L’s
- Establish and cultivate a bar program in collaboration with the Bar Manager, and plan the expansion and uniformity of our sister-locations with the Chief Growth Officer
- Actively lead the restaurant’s Management Team by overseeing the Director of Retail Operations, Bar Manager, Scheduling & Training Manager, and Shift Leads
- Developing junior managers in their respective roles with foundational training
- Assume the role of any manager on the Management Team as needed
Scheduling & Bar Training Manager
Three Notch’d Brewing Company
09.2019 - 04.2021
- Junior management role focused on the schedule creation and the training & development for a total of 50+ employees
- Serve as the direct liaison on the Management Team between the Assistant General Manager & the Shift Leads - providing insight and collaboration over many different projects
- Ensure hiring & staffing needs, in direct collaboration with the Director of Human Resources and the Events Coordinator
- Personalized onboarding for new employees consisting of tours, mentor pairing, and the creation of all training manuals & documents
Lead Bartender & Lead Trainer
Islands Restaurants
01.2014 - 09.2019
- Responsibilities encompassed: garnish preparation, expertise in beer, wine, and alcohol sales, real-time drink creation, monthly inventory collaboration with management, and a collaborative team approach
- Prioritized exceptional customer service, adeptly managing high-volume situations while upholding bar cleanliness and efficiency which cultivated and sustained a loyal customer base and nurtured existing ones
- Orchestrated monthly meetings with assistant trainers to update calendars, assess employee progress, and identify growth areas
- Led recruitment efforts by screening and hiring new personnel, maintaining close coordination with both the General Manager (store) and Regional Manager (company)
- Assist management with the training & development of new employees
Bartender & Server
Islands Restaurants
01.2008 - 01.2014
- Complete understanding of the menu, helping guests navigate their way through the dining experience
- Cultivate healthy and positive relationships with guests and employees alike to create a positive and successful working environment
- Act as a Shift Lead one time per month to assist management with restaurant operations, and begin the personal training required for restaurant & hospitality management
- Provide excellent service and create experiences that bring each guest back
- Nurture relationships with restaurant “regulars” and create a small pipeline of guests that return for your services
- Successfully balanced high school education (Spring semester of 12th grade) and undergraduate education (2008-2012) with consistent employment
Education
Business Analytics Certification -
University of Virginia
Charlottesville, Virginia05.2023
Bachelor of Arts Degree - Criminal Justice
Norwich University
Northfield, Vermont05.2012
Skills
- Training & Development
- Hiring & Onboarding
- CRM & HR Platform Trained
- ADP
- Workday
- Slack
- Salesforce
- Outlook
- Word
- Excel
- Powerpoint
- Business Analytics
- P&L Management
- Data Interpretation
- Side-by-side analysis
- Labor & Forecasting
- Operational Excellence
- Shift Management
- Incident Problem-Solving
- Multi-tasking
- Adaptability
- Effective Communication
- Active listening
- TIPS & Food Handlers Certifications
- 30/60/90 Milestone Check-Ins
- Time Management
- Workplace Reliability & Longevity
- Effectively coordinate & collaborate
- Create personal & company goals
- Work with supervisor(s) to achieve results
- Realize & strengthen opportunities
- Point of sale (POS) system operation
Timeline
Restaurant Manager
Via Napoli Ristorante E Pizzeria -Patina Group Restaurants
11.2024 - Current
Registration Specialist - Membership Upgrades
Vacation Innovations
07.2024 - 11.2024
Assistant General Manager
Three Notch’d Brewing Company
05.2021 - 01.2024
Scheduling & Bar Training Manager
Three Notch’d Brewing Company
09.2019 - 04.2021
Lead Bartender & Lead Trainer
Islands Restaurants
01.2014 - 09.2019
Bartender & Server
Islands Restaurants
01.2008 - 01.2014
Bachelor of Arts Degree - Criminal Justice
Norwich University
Business Analytics Certification -
University of Virginia
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