JOSEPH HUGHES
Systems Administrator
Euclid,OH
Summary
Seasoned System Administrator with a 6-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Overall, an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
7
7
Certificates
Work History
Cloud Platform Engineer
Hyland Software
Westlake, OH
10.2021 - Current
- Collaborated with on-site directors, operations managers and supervisors on engineering projects.
- •Interact with customers, partners, and internal resources to understand needs as it relates to ticket requests
- Assist supporting cloud infrastructure, networking, and other hosting tools to ensure high availability of customer solutions
- Troubleshoot and resolve cloud issues utilizing company's systems, utilities, and support processes
- Perform scheduled environment refresh requests of data to assist customers, partners, and internal resources
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Lead Systems Administrator
Concord Technology Group
Concord, OH
10.2020 - 10.2021
- Dedicated Lead Administrator for a high school with over 700 Users and endpoints for over 6 months
- Project lead for email, and 365 Tenant Migrations
- Configuration and deployment of network equipment, PCs, and servers
- Server Upgrades from 2008R2 to Server 2019
- Create and implement automation services including PowerShell scrips and GPOs
- Contributed to development, administration and testing of disaster recovery plans.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Technical Support Engineer
Kloud9 IT
Cleveland, OH
02.2020 - 10.2020
- Field and resolve calls, troubleshooting network, software, and PC troubles
- Managing Client networking equipment
- Work with over 15 different software vendors to resolve issues
- Worked with different ticketing and RMM tools to assist clients
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Maintained response times to support business continuity.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Analyzed issues to identify troubleshooting methods needed for quick remediation
I.T Coordinator
Presrite Corporation
Cleveland, OH
09.2019 - 03.2020
- Managing and traveling to 4 locations to resolve issues
- PC imaging and upgrading from windows 7-10, Active Directory Management, and asset tracking
- Transition of the application, Sightline from local servers to a cloud hosted environment.
- Contributed to development, administration and testing of disaster recovery plans.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Maintained current software licenses for computers and mobile devices.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Helpdesk Engineer
Cornerstone IT
Mentor, OH
09.2018 - 09.2019
- Assisting clients with computer and networking issues
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed root cause analysis and general troubleshooting.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and quickly troubleshot errors.
- Completed an average of 20 tickets a day.
Education
Technical - Computer And Information Sciences
Lakeland Community College
Willoughby, OH 08.2017 - 05.2019
Technical - Computer Programing
Auburn Career Center
Painesville, OH 08.2017 - 05.2019
High School Diploma -
Berkshire High School
Burton, OH 09.2014 - 05.2018
Skills
Infrastructure Planning
undefinedCertification
ITIL® 4 Foundation: Key Concepts of Service Management
Timeline
ITIL® 4 Foundation: Key Concepts of Service Management
12-2022
AWS Cloud Practitioner 2020
10-2022
CompTIA Security+: Implementing Secure Network Designs
09-2022
Cloud Platform Engineer
Hyland Software
10.2021 - Current
Fortinet NSE1,2 and 3
04-2021
Lead Systems Administrator
Concord Technology Group
10.2020 - 10.2021
MAC OS Support Essentials 10.15
07-2020
Technical Support Engineer
Kloud9 IT
02.2020 - 10.2020
I.T Coordinator
Presrite Corporation
09.2019 - 03.2020
Microsoft MD-100
05-2019
IC3 Digital Literacy
04-2019
Helpdesk Engineer
Cornerstone IT
09.2018 - 09.2019
Technical - Computer And Information Sciences
Lakeland Community College
08.2017 - 05.2019
Technical - Computer Programing
Auburn Career Center
08.2017 - 05.2019
High School Diploma -
Berkshire High School
09.2014 - 05.2018
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