Joseph Hugues
Pico Rivera,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at FedEx. Skilled in package handling and maintaining safety awareness, coupled with exceptional customer service and communication abilities. Achieved significant improvements in delivery efficiency and customer relationship building, without compromising package integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cashier
McDonald's
02.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Delivery Assistant
FedEx
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Supported warehouse operations by assisting with inventory management when necessary.
- Collaborated with team members to streamline delivery processes, resulting in improved performance.
- Navigated through various weather conditions safely, ensuring timely deliveries without compromising package integrity.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Delivered packages to customer doorsteps and business offices.
Pizza Shop Assistant
Kleeger Enterprises Inc
08.2020 - 04.2024
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
- Participated in regular training sessions to stay updated on new menu items, promotions, and company policies.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
Ruben Salazar Hs
Pico Rivera, CA06.2015
Skills
- Package handling
- Safety awareness
- Professional Appearance
- Customer Service
- Attention to Detail
- Multitasking
- Strong Working Relationships
- Dependability and Honesty
- Customer Relationships
- Cash Handling
- Communication and Interpersonal Skills
- Safe Food Handling
- Order picking and processing
- Vehicle loading
- Fluent in English
- Basic Math Skills
- Cash Register Operation
- Equipment Operation
- Payment Processing
- Delivery and Shipment Records
- Service Calls
- Heavy hauling
- Lifts up to 50 pounds
- Refund Processing
Timeline
Pizza Shop Assistant
Kleeger Enterprises Inc
08.2020 - 04.2024
Cashier
McDonald's
02.2016 - 12.2017
Delivery Assistant
FedEx
High School Diploma -
Ruben Salazar Hs