Joseph Hunt
Corona,California
Summary
Highly skilled Desktop Support Technician experienced in troubleshooting, system management, and customer service. Demonstrates solid knowledge of desktop hardware, software applications, and network systems. Proven track record of improving system performance and user satisfaction. Excellent communication skills and ability to effectively address technical concerns.
Overview
10
10
years of professional experience
Work History
IT Desktop Support Tech 1
Covius
Temecula, CA
10.2021 - Current
- Successfully resolved diverse IT issues daily through efficient handling of Jira service desk tickets.
- Working daily in a call queue to support company users.
- Gained experience in resolving technical issues related to Citrix, AWS, and Azure virtual machines.
- Proficient in navigating Windows Operating Systems and utilizing Office O365 applications.
- Notably proficient in effectively leveraging the Jira Ticketing system to enhance productivity and drive successful project execution.
- Identified IT issues and directed tickets to appropriate teams for troubleshooting.
- Demonstrated proficiency in utilizing Active Directory for tasks such as managing security groups, enabling/disabling accounts, and assisting with password resets and account lockouts.
- Extensive experience with imaging and re-imaging PCs from top brands such as Dell, Lenovo, HP, as well as Dell Wyse and 10zig terminals.
- Familiarity with Cisco phone services and RingCentral platforms.
- Facilitated the installation of software and hardware on a daily basis to meet user needs.
- Managed on-call shifts and assisted diverse user base, including offshore clients, with prompt issue resolution during system downtime.
- Partnered with network and system administrators during travel to effectively meet the needs of company users and clients.
- Monitored system performance to maintain optimal uptime and availability
- Created detailed service tickets to document customer information, problem diagnosis, resolution steps taken, and follow-up activities.
- Performed onsite installation of new systems including cabling and configuration of devices.
- Troubleshot and resolved technical issues with customers over the phone or remotely in a timely manner.
- Provided training for customers on basic system operations and usage.
- Provided technical support during large-scale deployments of new equipment across multiple sites.
- Familiar with software within SCCM environment to ensure compliance with corporate standards.
Production Assistant
Covius
Temecula, CA
11.2016 - 10.2021
- Utilized software program to handle returned mail and convert physical letters into digital format
- Established a strong working relationship with IT professionals, resulting in streamlined software troubleshooting processes
- Earned advancements by consistently demonstrating reliability and outstanding job performance.
- Ensured compliance with production safety regulations.
- Ran errands as necessary for the production team.
- Maintained a clean work environment at all times.
- Performed general office duties such as answering phones, filing paperwork.
- Facilitated the transport of equipment to set locations.
- Kept records of daily production activities.
Load Leader
Smart & Final
Riverside, CA
07.2014 - 11.2016
- Spearheaded the management of team efficiency to ensure smooth store workflow
- Succeeded in optimizing inventory operations for enhanced productivity
- Interacted with customers and upper management daily, ensuring positive experiences through problem-solving and cheerful service.
- Communicated with customers regarding their order status and any changes that occurred during the loading process.
- Organized warehouse space for efficient storage of materials prior to loading.
- Worked closely with management to develop strategies for improving productivity.
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
HIGH SCHOOL DIPLOMA -
Buena Vista High School
Corona, CA01.2004
Skills
- Customer Support
- Attention to Detail
- Teamwork and Collaboration
- Analytical Skills
- Effective Communication
- Organizational Skills
- Active Listening
- Self Motivation
- Team building
- Multitasking
- Problem-solving aptitude
- Time Management
- Relationship Building
- Adaptability and Flexibility
- Professionalism
- Continuous Improvement
Personal Info Bio
I have been happily married for 6 years to my wife Candace, We have a one year old son named Samuel, We live in Corona California, I Love both ocean and freshwater fishing and watching sports with friends and family. But my number one passion is my family, I am eager to learn and grow in Information Technology and to work hard.
References
References available upon request.
Timeline
IT Desktop Support Tech 1
Covius
10.2021 - Current
Production Assistant
Covius
11.2016 - 10.2021
Load Leader
Smart & Final
07.2014 - 11.2016
HIGH SCHOOL DIPLOMA -
Buena Vista High School
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