Joseph Hurley

Back Parts Counter

Floyd's Truck Center

03.2015 - Current

Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
Warmly welcomed customers upon approaching counter and placing orders.
Provided expert product knowledge to assist customers in making informed decisions about their purchases.
Increased customer satisfaction by providing efficient and friendly service at the counter.
Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Professionally answered telephones and responded to customer inquiries.
Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
Recommended products that met customer needs, emphasizing quality and usefulness.
Collaborated with team members to streamline processes and enhance overall efficiency.
Maintained stock and replenished workstation products.
Performed arithmetic functions handling cash, close checks and balance register.
Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
Acquired product knowledge and proposed changes to current products and new product concepts.
Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
Recommended additional items to customers before completing orders and advising patrons of monetary totals.
Supported loss prevention efforts by accurately tracking merchandise.
Demonstrated reliability by consistently meeting deadlines for task completion.