Joseph Hurst
Big Creek,CA
Summary
Results-driven professional with a diverse background in custodial services, customer account management, and logistics. Known for a strong work ethic and attention to detail, with a proven ability to enhance operational efficiency and ensure customer satisfaction. Excellent communication and teamwork skills, adept at managing tasks in fast-paced environments. Seeking to leverage expertise and experience in a challenging new role to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Custodian
Logan County Schools
Chapmanville, WV
09.2023 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Credit Account Representative
Rent-A-Center
01.2022 - 09.2023
- Working in a fast-paced and customer-oriented environment
- Responsible for the transportation, handling, and set up of a variety of appliances and furniture
- Also responsible for driving of company vehicles and lifting items weighing up to 200 pounds
- There are also responsibilities of cash- handling, credit collections, and repossession of items from delinquent accounts.
- Analyzed customer creditworthiness and determined appropriate risk level.
- Reviewed customer applications for accuracy and completeness.
- Monitored account activity to ensure compliance with policies and regulations.
- Maintained detailed records of all customer accounts in system database.
- Resolved billing disputes, identified discrepancies, and implemented corrective actions.
- Initiated contact with customers regarding overdue payments or pending collections action.
- Followed up with customers on payment status and account balances.
- Provided excellent customer service by responding promptly to inquiries.
Mail Handler
United States Postal Service
08.2016 - 01.2022
- Worked in a warehouse environment and was responsible for the bulk sorting, processing, and distribution of U.S.
- Also responsible for the operations of heavy machinery, including forklifts, tow motors, and power jacks.
- I was also a Group Leader of Mail Handler dock operations, responsible for ensuring that all dock operations were manned and efficiently working.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Operated various machines such as scales, pallet jacks, forklifts.
- Adhered strictly to postal regulations regarding package size, weight limits.
- Operated mail processing equipment and manually sorted mail.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Assistant High School Girls Coach
Logan County Board of Education
08.2016 - 06.2018
- Assisted the Head Coach with planning, coordinating, and coaching
- Assisted in all practices, games, and events for the Chapmanville Regional High School girls' volleyball and basketball teams
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Mentored team members in order to build confidence and foster a supportive environment.
- Observed practices and games in order to evaluate player performance levels and provide feedback.
- Encouraged players with positive reinforcement during game play or practice sessions.
Education
High School Diploma -
Chapmanville Regional High School
Chapmanville, WV01.2010
Skills
- Leadership
- Heavy Machinery Operating
- Manual Labor
- Communication
- Forklift Operating
- Group Leading
- Problem-solving
- Bulk sorting/processing
- Warehouse Experience
- Adaptability
- Team Work
- Dock Operations
- Honesty
- Punctuality
- Critical Thinking
- Heavy Lifting
- Client Communication
- Minor Repairs
- Time Management
- Customer Service
- Attention to Detail
- Customer service-focused
- Timely Paperwork Completion
- Responsible and Dependable
- Materials Transport
- Commercial Delivery
- Pallet Jack Operation
- Local route knowledge
- Driving Company Vans and Box Trucks
COMMUNICATION
During my time as an Assistant Coach for the Chapmanville Regional High School Volleyball team, the team made appearances at the State Tournaments each year.
References
- Michael Hurst, 304-928-6691, Frontier Communications, Poca
- Zachary Lilly, Deputy, 304-785-2134, Logan County Deputy
- Joshua Artist, 1-304-590-3925, Frontier Communications, Chapmanville
Timeline
Custodian
Logan County Schools
09.2023 - Current
Credit Account Representative
Rent-A-Center
01.2022 - 09.2023
Mail Handler
United States Postal Service
08.2016 - 01.2022
Assistant High School Girls Coach
Logan County Board of Education
08.2016 - 06.2018
High School Diploma -
Chapmanville Regional High School
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