Nadine Lee

• Devised hiring and recruitment policies for 300+ employee company.
• Reduced attrition by 30% within a year in role
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
• Managed employee disputes by employing conflict resolution techniques.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.

▪ Provides specialized, professional consultation and training on employee relations and labor relations to managers, employees, and Human Resources professionals, to include consultation on performance improvement, employee disciplinary issues and adherence to the Amazon’s collective bargaining agreements.

▪ Investigates potential compliance violations and advises stakeholders constituents on opportunities for remediation/prevention of workplace issues that impact morale, productivity and organizational performance, as appropriate to the position; determines, gathers, and analyzes evidentiary information necessary to evaluate compliance issues.

▪ Recommends and implements process improvements to enhance transparency and accuracy of personnel processes and information.

▪ Deliver and evaluate training programs to build up employee relations capability for operations.

▪ Provides guidance, expert interpretation of policy, and training to the Amazon’s community to minimize potential adverse impact of lawsuits, compliance issues and complaints, and to resolve disputes at the lowest administrative level.

▪ Ensure employee relations compliance with UK, EU, MEX, US legislation in partnership with our HR and Legal Partners

▪ Supported 9 delivery stations (200+ hourly employees per site; 50+ Area Managers and Ops Manager; 10+ Regional Leaders) in the last step of the Amazon supply chain.

▪ Managed the COVID-19 process and communication at the site for all employees and Third party partners.

▪ Responsible for daily attendance and attrition.

▪ Analyzed trends and metrics in partnership with the HR group to develop solutions, programs and policies.

▪ Partnered with multiple stakeholders across the region leading as Regional Diversity and Inclusion HR Business Partner POC.

▪ Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance including unionization and protest situations. Partner with the legal department as needed/required.

▪ Managed and resolve complex employee relations issues at a high employee relations riskbuilding.

▪ Conducted high-level effective, thorough and objective investigations.

▪ Provided training and guidance on HR policies, process, and systems. Managing shift workflow within dept. and shift

▪ Successfully resolved escalation and track resolution to mitigate and share with others to mitigate repetitive issues.

▪ Collaborated with multiple site managers to ensure payroll accuracy through audits, reporting, and identifying patterns.

▪ Trained new team members with all processes.

▪ Assisted with writing SOPs for all Regional Center Processes.

▪ Standardized eight HR processes for fifteen warehouses, covering 28,000 associates daily an allowing site HR to focus on engagement with associates.

▪ Managed all aspects of MyTime(Kronos); payroll close, data reporting

▪ Efficiently coordinated travel arrangements for regional and senior level leaders.

▪ Managed multiple administrative functions, complex calendar management with focus on proper allocation of availability.

▪ Evolved and implemented strategies based off consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates Implemented approval process for associate and leader communication in an effort to streamline critical information that resulted in reducing 80% missed escalations.

▪ Incorporated strategic resources to launch multiple IXD sites which included purchasing of inventory availability, accurate break room capacity and compliance along with full coordination of Day 1 Launch activities for 1.5K+ associates and leaders.

▪ Serves as the lead to pre plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on-time.