JOSEPH INGRAM JR

• Greet customers warmly, actively listen to their needs, and provide personalized recommendations based on their requirements
• Conduct product demonstrations to showcase the features and benefits of Apple products, helping customers make informed purchasing decisions
• Assist customers with product inquiries, pricing, and availability
• Process transactions accurately and efficiently using Apple's point-of-sale system
• Provide basic troubleshooting assistance for Apple products, including iPhones, iPads, Macs, and accessories
• Address common issues and escalate complex problems to the appropriate teams
• Stay updated on the latest Apple products, services, and technologies through training sessions and self-study
• Share insights and product knowledge with customers to enhance their understanding
• Ensure the cleanliness and organization of the store environment, including product displays, demo stations, and customer service areas
• Collaborate with other team members to achieve store goals and objectives
• Communicate effectively with colleagues to provide seamless customer experiences
• Participate in promotional events, product launches, and marketing campaigns to drive sales and increase brand awareness
• Follow up with customers post-purchase to ensure satisfaction and address any additional questions or concerns they may have
• Adhere to company policies, procedures, and guidelines related to customer interactions, privacy, and security
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Provided systems design, sales proposals and consultations to customers (both commercial and residential) seeking premium electronic solutions, including home theater/personal listening build-outs, networking, home automation, and much more.

• Builds and manages relationships with builders (both commercial and consumer) ranging from custom to pre-planned architects, interior designers/decorators and local Best Buy stores to acquire and expand personal book of business.

• Responsible for delivering profitability by achieving revenue, margin, solution and operational targets.

• Apply and maintain a high level of product knowledge and expertise through ongoing learning and certifications

• Utilize vendor-provided devices and accommodations to improve product knowledge and understanding

• Collaborated with cross-functional teams to ensure seamless integration of system components.

• Provide feedback on products and customer engagement with vendor partners, representatives and market teams

• Demonstrated strong communication skills when liaising between clients, vendors, and team members, resulting in smooth execution of various projects and installations.

• Responsible for merchandising oversight, keeping a personal book of business, managing relationships through CRM input, documentations and completing post-sale follow-ups

• Consistently generated sales revenue over $800,000 with a margin of $175,000 since 2016 to 2022.

• Responsible for delivering profitability by achieving revenue, margin, solution and operational targets
• Apply and maintain a high level of product knowledge and expertise through ongoing learning
• Utilize vendor-provided devices and accommodations to improve product knowledge and understanding
• Provide feedback on products and customer engagement with vendor partners, representatives and market teams
• Helped drive business vertically within the company towards the Magnolia Design Center to ensure that potential and viable customers/clients have access to high-end products, services, and product knowledge

• Made connections with customers by providing high quality customer service, product knowledge and purchase suggestions
• Gave insight, recommendations and advice regarding various technologies and what will work best for customers' needs and requirements
• Driving sales and performance through strong communication and promotion of best value products
• Executed floor/fixture movement, merchandise placement and presentation, assigned price changes, markdowns, and signage for merchandise to ensure accuracy of all previously mentioned provisions in accordance with company requirements and requests

• Making a connection with customers by providing high quality customer service, product knowledge, and purchase suggestions
• Gives insight, recommendations and advice regarding technology and what will work best for customer's needs and requirements
• Driving sales and performance through strong communication and promotion of best value products
• Execute floor/fixture movement, merchandise placement and presentation, assigned price changes, markdowns, and signage for merchandise; ensure accuracy of all previously mentioned provisions in accordance with company requirements and requests