Joseph Jackson
Houston,TX
Summary
Motivated and innovative General Manager with over 11 years of leadership experience, seeking a fulfilling and challenging position to leverage my expertise in business management, consumer response, and sales strategies. Known for driving productivity improvements and enhancing employee work satisfaction. Highly skilled in creating and executing effective business strategies, solving complex problems, and fostering a collaborative, results-driven environment. Proven track record of building strong, lasting relationships with customers and stakeholders, while ensuring adherence to safety and health regulations. Capable of performing well under pressure and adapting to changing business needs, all while maintaining a focus on operational excellence and team development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
I-Fly
02.2023 - Current
- Manage and train staff to be successful in their rolls
- Acquire more business and opportunities
- Increased store profits 15% year to year
- Facilitate company wide changes and improvements
Self Employed
Crane Carpentry
11.2021 - 02.2023
- Develop quote and project bids
- Market skills and collaborate with customers to meet their needs on projects
- Project management
Lab Technician
MSI Lab Products
12.2019 - 11.2021
- Manage time and expectations to ensure job completion and customer satisfaction
- Construction of labs: cabinetry, plumbing, electrical, ventilation, equipment calibration
- Collaboration and cooperation with site managers and other business employees coming in and out to complete their part of the job
General Manager
CycleBar
01.2019 - 12.2019
- Manage studio team culture by setting clear goals and expectations and giving positive and honest feedback in coaching conversations
- Responsible for hiring and training
- Provide high level customer service by building a welcoming and professional environment and actively responding to client concerns and requests
- Partnering with local business to build community and positive professional relationships
- Through consistency, structure and communication monthly revenue has more than doubled
Trainer/Manager
Barnaby’s Café
01.2016 - 01.2019
- Responsible for new hire training and testing
- Lead shifts by mapping out floor plans, ordering product, and supporting servers based on need
- Manage guest needs, requests and complaints with patience and consideration in order to consistently exceed service expectations
Interim Area Director/Manager
Eat Fit Go
01.2017 - 01.2018
- Developed P&L system from scratch
- Closely monitored vendor relationships to maximize cost efficiency
- Trained and supervised 5 store managers at locations around Houston
- Headed marketing for entire Houston district
- Reduced waste consumption by 23% and increased sales by 15% within 1month of assuming role
General Manager/Nutrition Coach
My Fit Foods
01.2012 - 01.2016
- Designed a monthly store plan in order to uphold high levels of performance and above standard cleanliness and safety
- Provided one-on-one nutrition education, counseling, and coaching, with 50+ clients monthly
- Increased store revenue by (15%-20%) in 5 different locations
- Acted as the key point of contact if any problems arose which ranged from: store financial performance, employee safety, employee performance, and any health code issues that developed
- Trained and developed a staff of 10-45 employees with nutrition, marketing, communication, management, leadership, and personal skills to reach their personal and career goals
- Set expectations and goals to ensure strong performance and safety procedures in the kitchen
Assistant General Manager
My Fit Foods
01.2010 - 01.2012
- Motivated staff by creating fun contests to achieve store goals
- Assisted with the onboarding process for new employees
- Managed the standards of store cleanliness, performance, customer service, and revenue
Education
Lone Star College -
Lone Star College
Houston, TX01.2010
Klein Forest High School - undefined
Klein Forest High School
Houston, TX01.2006
Skills
- Microsoft Office: Power Point, Word, and Excel
- Micro sale
- Paycom
- Hotschedules
- Advertising and marketing
- Workflow planning
- Vendor partnerships
- Branding
- Sales
Certification
- TABC Certified
- Serve Safe Certified
- Food Handlers
Timeline
General Manager
I-Fly
02.2023 - Current
Self Employed
Crane Carpentry
11.2021 - 02.2023
Lab Technician
MSI Lab Products
12.2019 - 11.2021
General Manager
CycleBar
01.2019 - 12.2019
Interim Area Director/Manager
Eat Fit Go
01.2017 - 01.2018
Trainer/Manager
Barnaby’s Café
01.2016 - 01.2019
General Manager/Nutrition Coach
My Fit Foods
01.2012 - 01.2016
Assistant General Manager
My Fit Foods
01.2010 - 01.2012
Klein Forest High School - undefined
Klein Forest High School
Lone Star College -
Lone Star College