Joseph Jackson
Victorville,CA
Summary
Experienced and results-driven Service Manager with a strong background in operations, team leadership, and customer service management. Proven ability to lead teams exceeding 15 employees, retain customers, and drive service excellence across multiple regions. Seeking a leadership role in operations or customer-focused environments, where I can apply my managerial and technical skills to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Service Manager
Brooks Pest Control
San Jose, United States
04.2024 - Current
- Manage day-to-day operations and field service teams to ensure high-quality pest control services.
- Oversee customer service initiatives to boost retention and satisfaction.
- Mentor and train technicians and team leads.
- Ensure services are performed safely, efficiently, and in compliance with state regulations.
- Managed inventory necessary for services.
Team Lead
Brooks Pest Control
Escondido, United States
01.2024 - 04.2024
- Supervised field technicians and ensured adherence to safety and quality protocols.
- Acted as a liaison between field teams and upper management.
- Supported onboarding and development of new staff.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Resolved escalated customer complaints or queries promptly and efficiently.
Pest Control Technician
Brooks Pest Control
Escondido, United States
06.2023 - 01.2024
- Delivered pest control treatments for residential and commercial clients.
- Maintained service documentation, and built customer relationships.
- Identified and resolved pest-related issues efficiently and safely.
Pest Control Technician
Dixon Pest Control
Victorville, United States
03.2023 - 06.2023
- - Applied integrated pest management practices.
- - Provided prompt and professional service to clients.
- - Worked independently across assigned routes.
Team Member
Puma
Ontario, CA
10.2021 - 04.2022
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Skills
- Customer Retention
- Business Operations
- Customer Service Management
- Team Management
- Customer Service
- Pest Control
- Retail Experience
- Financial Planning
- Inventory management
- Regulatory compliance
- Safety protocols
- Quality assurance
- Conflict resolution
- Effective communication
- Problem solving
- Data analysis
- Operational efficiency
- Analytical thinking
Timeline
Service Manager
Brooks Pest Control
04.2024 - Current
Team Lead
Brooks Pest Control
01.2024 - 04.2024
Pest Control Technician
Brooks Pest Control
06.2023 - 01.2024
Pest Control Technician
Dixon Pest Control
03.2023 - 06.2023
Team Member
Puma
10.2021 - 04.2022
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