Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Jacquez

Midvale,UT

Summary

Dedicated and hard working professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

18
18
years of professional experience

Work History

Operations Manager

Floor & Decor
07.2017 - Current
  • Designed and executed strategies to enhance client satisfaction.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Department Manager

Lowes Home Improvment
05.2015 - 07.2017
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

Process Lead

Hexcel
08.2007 - 05.2015
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Observed safety practices and upheld standards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.

Education

West Jordan High School
West Jordan, UT

Skills

  • Systems Implementations
  • Sales Activities
  • Microsoft Excel
  • Manage Budgets
  • Management
  • Fast Learner
  • Dedicated
  • Loyal
  • Salesforce/CRM

Timeline

Operations Manager

Floor & Decor
07.2017 - Current

Department Manager

Lowes Home Improvment
05.2015 - 07.2017

Process Lead

Hexcel
08.2007 - 05.2015

West Jordan High School

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