Joseph James
Summary
Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior, and perfect role model for campus residents.
Overview
7
7
years of professional experience
Work History
Resident Assistant
Planned Companies
Atlanta, GA
10.2024 - Current
- Supported residents with daily needs and facilitated community engagement activities to enhance overall resident experience.
- Coordinated events and programs to increase resident interaction and participation, strengthening community bonds.
- Maintained common areas and ensured a clean, welcoming environment for residents.
- Addressed resident concerns promptly, providing tailored support and effective solutions to improve resident satisfaction.
Front Desk Agent
Hampton Inn Suites
Tucker, GA
06.2023 - 08.2024
- Greeted guests warmly and efficiently during check-in and check-out processes.
- Managed reservations using hotel management software to ensure accurate bookings.
- Handled guest inquiries and resolved issues promptly to enhance guest satisfaction.
- Coordinated with housekeeping to maintain room standards and cleanliness for guests.
Housekeeping Supervisor
Doubletree By Hilton
Atlanta, GA
12.2019 - 06.2023
- Trained and mentored housekeeping staff on proper cleaning techniques and safety procedures.
- Supervised daily housekeeping operations and ensured cleanliness standards were met.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Managed inventory of cleaning supplies and equipment for efficient operations.
Education
Willingboro High School
Willingboro, NJSome College (No Degree) - Business Administration
Temple University
Philadelphia, PASkills
- resident engagement
- event planning
- customer service
- reservation management
- issue resolution
- cleaning standards
- inventory management
- problem solving
- effective communication
- team leadership
- attention to detail
- time management
- Social engagement
- Resident assistance
- Record keeping
- Ethical standards
- Conflict de-escalation
- Administrative support
References
References available upon request.
Timeline
Resident Assistant
Planned Companies
10.2024 - Current
Front Desk Agent
Hampton Inn Suites
06.2023 - 08.2024
Housekeeping Supervisor
Doubletree By Hilton
12.2019 - 06.2023
Willingboro High School
Some College (No Degree) - Business Administration
Temple University