Joseph James Owens
Old Bridge
Overview
25
25
years of professional experience
Work History
General Manager
Metropolitan Opera
03.2006 - Current
- Manage all purchasing of fine wines, liquor and food
- Direct and oversee staff of 100; trained team members on effective methods, operations and procedures
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Ensure compliance with food safety procedures & quality control guidelines
- Sell & purchase Opera seats to and from members and their guest
- Control all accounts receivable & Payables; Membership dues and clubs’ bills to and from vendors
- Manage fine dining restaurant operations during Opera intermissions; 100 plus covers
- Daily updates and Website Maintenance
Director of Operations
The Lotos Club
09.2000 - 03.2006
- Company Overview: Private Hotel & Restaurant
- Organized & sold special events in the restaurant, including receptions, promotions, and corporate luncheons; Annual Mark Twain Dinner, Founders Day Dinner, State Dinners
- Carefully interviewed, selected, trained and supervised staff
- Interacted positively with customers while promoting hotel facilities and services
- Continually monitored Hotel & Restaurant and took appropriate action to ensure Hospitality and food quality and service standards’ were consistently met
- Ensured proper cleanliness was maintained in all areas of the hotel, restaurant and front of house
- Optimized profits by controlling hotel occupancy, food, beverage and labor costs on a daily basis
- Performed hotel and restaurant walk-throughs to gauge timeliness and excellent service quality
- Private Hotel & Restaurant
Internship
Goldman Sachs/Restaurant Associates
06.2000 - 09.2000
- Managed lunch service and private business events ensuring 100% customer satisfaction & repeat business
- Planned menus, estimated food and beverage cost, and purchased inventory
Education
Associate of Arts - Hospitality Management/Culinary Arts
Art Institute Of New York
New York02-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Metropolitan Opera
03.2006 - Current
Director of Operations
The Lotos Club
09.2000 - 03.2006
Internship
Goldman Sachs/Restaurant Associates
06.2000 - 09.2000
Associate of Arts - Hospitality Management/Culinary Arts
Art Institute Of New York
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