Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Jay

Black Diamond

Summary

Am a very hard working and loyal person who has years of experience in the grocery business. Have an understanding of order processing, inventory management, properly stocking shelves/end-caps and warehouse machinery. Am a great team player but also completes tasks independently. I would be a great addition to any team because of my work ethic and previous job/life experiences. Excited to grow within a company that I am proud to work for and make the job a career.

Overview

9
9
years of professional experience

Work History

Dairy Department Manager

QFC
09.2024 - 03.2025
  • Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
  • Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
  • Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
  • Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
  • Utilized advanced forecasting methods to accurately predict future sales trends, optimizing inventory planning as needed.
  • Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.

Produce Clerk

Qfc
06.2021 - 08.2023
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.

Online Grocery Associate

QFC
06.2020 - 06.2021
  • Use mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Pick merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Consistently meet deadlines and quality goals for accuracy and timeliness.
  • Note customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Tender customer orders at point-of-sale using payment information provided and activate any customer rewards accounts for best price availability.
  • Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consult with customers on food selections and custom order requests.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Merchandiser

Columbia
10.2019 - 03.2020
  • Merchandised new stock to grab attention and appeal to customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.
  • Assembled 3-4 promotional displays weekly, including quarter and full-size point of purchase displays.

Night Manager/Replenishment Clerk

Quality Food Centers
11.2017 - 08.2019
  • Maintained outstanding store conditions and visual merchandising standards
  • Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows
  • Kept end-caps, dairy and frozen isles clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
  • Resolved all customer complaints in professional manner while prioritizing customer satisfaction
  • Stocked and replenished merchandise according to store merchandising layouts
  • Answered customer questions regarding merchandise and pricing
  • Operated cash register for cash, check and credit card transactions
  • Worked with management team to implement proper division of responsibilities
  • Unloaded freight with forklift and brought onto sales floor with power-lift
  • Managed approximately 30 incoming calls per day from customers

Starbucks Barista/Assistant Manager

Quality Foods Centers
10.2015 - 11.2017
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Prepared more than 2 batches of coffee per 30 minutes, monitoring levels to avoid empty machines during peak shop hours
  • Sanitized and wiped down counters and tables to prevent spread of germs
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Maintained ice machine, espresso machine and performed minor repairs to keep functioning properly
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins

Education

GED -

Green River Community College
Auburn, WA
08.2015

Skills

  • Safety standards and protocols
  • Warehouse operations
  • Team Player
  • Flexible schedule
  • Staff management
  • Forklift operation
  • Inventory monitoring
  • Customer service-oriented
  • Strong work ethic
  • Superior organization ability
  • Cash register familiarity
  • Opening and closing procedures
  • Storage organization
  • Restocking and display setup
  • Order processing

Timeline

Dairy Department Manager

QFC
09.2024 - 03.2025

Produce Clerk

Qfc
06.2021 - 08.2023

Online Grocery Associate

QFC
06.2020 - 06.2021

Merchandiser

Columbia
10.2019 - 03.2020

Night Manager/Replenishment Clerk

Quality Food Centers
11.2017 - 08.2019

Starbucks Barista/Assistant Manager

Quality Foods Centers
10.2015 - 11.2017

GED -

Green River Community College

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