Joseph Jefferson
Costa Mesa,CA
Summary
Highly motivated to launch professional sales career. Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security supervisor
Executive event services
01.2022 - Current
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Conducted regular staff training on security policies and procedures.
- Established relationships with law enforcement agencies in order to facilitate investigation of cybercrime incidents or other criminal activities involving IT infrastructure.
- Trained new security officers on safety protocols and company standards.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Customer Service Manager
Guardian auto shield
06.2014 - 12.2021
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Sales representative
Integrity protection group
08.2012 - 01.2014
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Utilized CRM software tools to track progress of each sale cycle stage.
Education
High School Diploma -
Hillview High School
06.2012
Skills
- Weapons Screening
- Security team leadership
- Operations Management
- Crime Prevention
- Safety and security procedures
- Daily status reports
- Skilled in conflict resolution
Certification
- Exposed Firearm Permit
- Security Guard Card License
Timeline
Security supervisor
Executive event services
01.2022 - Current
Customer Service Manager
Guardian auto shield
06.2014 - 12.2021
Sales representative
Integrity protection group
08.2012 - 01.2014
- Exposed Firearm Permit
- Security Guard Card License
High School Diploma -
Hillview High School
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