Joseph Jenkins
Hagerstown,MD
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Lidl . Skilled in inventory management and staff supervision, I excel in multitasking and fostering team motivation. My approach has consistently improved store efficiency and maintained high-quality retail standards, demonstrating a strong ability to solve problems, mentor employees effectively, and run day-to-day operations.
Overview
11
11
years of professional experience
Work History
Store Supervisor
Lidl US
05.2019 - Current
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Accomplish multiple tasks within established timeframes.
Stocker
Food Lion
02.2013 - 04.2016
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- After 2 years, I became freezer manager so I was responsible for all stock orders and complying with inventory, rotation and availability
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
Education
No Degree -
South Hagerstown High School
1101 S Potomac StSkills
- Customer Service
- Staff Supervision
- Multitasking and Organization
- Inventory Management
- Problem-Solving
- Retail Merchandise Quality Standards
- Employee Coaching and Mentoring
- Time Management
- Team motivation
Timeline
Store Supervisor
Lidl US
05.2019 - Current
Stocker
Food Lion
02.2013 - 04.2016
No Degree -
South Hagerstown High School