Joseph Jenkins
Clawson,MI
Summary
Dynamic Property Manager and Rental Booking Agent at Ogemaw Resort, adept at enhancing guest satisfaction and operational efficiency. Proven track record in business development and customer relations, successfully implementing marketing strategies that increased property visibility. Highly motivated leader with exceptional communication skills, ensuring compliance and fostering teamwork to achieve operational excellence. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Property Manager & Rental Booking Agent
Ogemaw Resort
12.2024 - Current
- Managed daily operations of resort facilities, ensuring guest satisfaction and operational efficiency.
- Developed and implemented marketing strategies to enhance property visibility and attract guests.
- Streamlined check-in/check-out processes, improving guest experience.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Developed property design and handled maintenance and installation to create memorable experience for guests
General Manager
Hungry Howies Pizza & Subs
06.2021 - 12.2024
- Oversaw daily operations, ensuring efficient workflow and high-quality service and delivery.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed inventory levels to reduce waste and costs.
- Collaborated with marketing teams to execute promotional strategies, increasing store visibility and sales.
- Set the store's sales record twice during tenure
- Managed over 2,000,000 dollars in gross sales
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Hired and scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led staff meetings to communicate goals, foster teamwork, and boost employee engagement.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for all employees.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Hungry Howies Pizza & Subs
07.2020 - 06.2021
- Led team in daily operations, ensuring efficient service and adherence to quality standards.
- Developed training programs for new staff, enhancing onboarding experience and operational knowledge.
- Streamlined inventory management processes, reducing waste and increasing profit.
- Monitored performance metrics, providing actionable feedback to team members for continuous improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Arts -
Oakland Community College
Royal Oak, MI07-2026
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Staff management
- Adaptable
- Business development
- Skilled multi-tasker
- Customer relations
- Critical thinking
- Highly motivated with a strong sense of personal ownership
Timeline
Property Manager & Rental Booking Agent
Ogemaw Resort
12.2024 - Current
General Manager
Hungry Howies Pizza & Subs
06.2021 - 12.2024
Assistant Manager
Hungry Howies Pizza & Subs
07.2020 - 06.2021
Associate of Arts -
Oakland Community College