Joseph Jennings
Upper Marlboro,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level adminstration position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Front Line Associate
Trinity Bar & Grill
06.2017 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Client Coordinator
Executive Services
05.2022 - 11.2022
- Referred clients to appropriate team members, community agencies and organizations to meet client needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Kitchen Manager
Party HQ
08.2020 - 05.2021
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Purchased food and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Receptionist
MGM Grand Casino
05.2016 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Sales Associate
Forever 21
01.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed, marketed and sold full range of products and support services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Crew Leader
McDonald's Restaurant
02.2009 - 11.2014
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Monitored materials inventory and requested items for restocking for each job.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
Education
High School Diploma -
Friendly High School
Fort Washington, MD05.2008
Skills
- Order and Refund Processing
- Issue and Complaint Resolution
- Customer Retention Strategies
- Screening Processes
- Building Customer Trust and Loyalty
- Needs Assessment
- Calm and Professional Under Pressure
- Customer Satisfaction
- Data Entry and Maintenance
- Phone Etiquette
- Customer Experience
Timeline
Client Coordinator
Executive Services
05.2022 - 11.2022
Kitchen Manager
Party HQ
08.2020 - 05.2021
Front Line Associate
Trinity Bar & Grill
06.2017 - Current
Receptionist
MGM Grand Casino
05.2016 - 05.2017
Sales Associate
Forever 21
01.2015 - 05.2016
Crew Leader
McDonald's Restaurant
02.2009 - 11.2014
High School Diploma -
Friendly High School
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