Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Joseph Jerdak II

Manassas,VA

Summary

Hardworking Technician bringing 13+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

6
6
years of professional experience

Work History

Field Technician III

ADT Security
12.2018 - 10.2022
  • -Installed ADT Security systems, Google Cameras, Life Safety equipment at the homes of new customers.
  • -Tested systems with the customer to make sure it was up to there expectations and for the accuracy of ADT receiving signal.
  • -Installed CCTV at the homes and small businesses of customers, along with Access Control at businesses locations.
  • -Performed conversions and/or upgrades to existing systems to be managed by ADT.
  • Improved customer service ratings by resolving technical, on-site and service issues quickly and accurately.

Technician Specialist

Surveillance One
07.2017 - 11.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Cable and CCTV installation, monitors, rack equipment etc..
  • Installed patch panels, switches, and network servers for 24/7 recording.

Installer

NET100
04.2016 - 06.2017
  • Operated tools, equipment and machinery according to safety standards.
  • Laid out materials and system components to prepare for installation.
  • Installed complete systems at new business construction sites.
  • Calculated materials and time needed for each job.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Worked with diverse types of weather and ground conditions.
  • Tested systems using Fluke testers, noting issues and completing preventive maintenance on network systems.

Education

GED -

Robinson Secondary
Fairfax, VA

No Degree - General Studies

Northern Virginia Community College
Annandale, VA

Skills

  • Sampling Techniques
  • Conflict Management
  • Data Transmissions Systems
  • Local and National Codes
  • Strong Analytical Skills
  • Excellent Problem Solving Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Field Technician III

ADT Security
12.2018 - 10.2022

Technician Specialist

Surveillance One
07.2017 - 11.2018

Installer

NET100
04.2016 - 06.2017

GED -

Robinson Secondary

No Degree - General Studies

Northern Virginia Community College
Joseph Jerdak II